AudioCodes ACTS24X7-SMTP_S20/YR Warranty/Support Extension 1 License

Comprehensive support and protection for your AudioCodes equipment

The AudioCodes ACTS24X7-SMTP_S20/YR Warranty/Support Extension provides 1 year of extended standard protection coverage for AudioCodes products, including remote technical support, software updates, and hardware repair or replacement options. This plan ensures your investment is protected with expert assistance and hassle-free service.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period.
• Power Surge Protection: Damage caused by electrical surges is included.

📋 Coverage Details

• Duration: 1 year of coverage starting upon activation or warranty expiration.
• Number of Claims: Unlimited claims during the coverage period.
• Claim Limit: Subject to standard coverage policy limits.

🔧 Service & Repairs

• Service Type: Repair or replacement options available.
• Repair Method: Depot mail-in repair or managed spares for quick turnaround.
• Replacement Type: Refurbished or comparable hardware provided as needed.
• Turnaround Time: Standard repair times with optional 4-hour managed spares service.
• Parts Quality: OEM or certified components used for repairs.

📞 Claims Process

• How to File: Online support desk and 24/7 hotline available for claims.
• Support Hours: 24x7 global support for urgent issues.
• Documentation Required: Purchase receipt and device information.
• Claim Approval: Typically processed promptly by AudioCodes technical team.
• No Hassle Promise: Easy ticketing and status updates via iSupport service desk.

📱 Eligible Products

• Product Categories: General Electronics including AudioCodes products.
• Product Condition: New products covered; refurbished eligibility subject to terms.
• Purchase Requirements: Must purchase warranty extension within designated period after product purchase.
• Excluded Products: Commercial misuse or pre-existing damage not covered.

❌ What's Not Covered

• Pre-existing damage or defects
• Intentional damage or misuse
• Commercial or business use exclusions
• Software issues, viruses, or data loss
• Accessories not included in original purchase
• Loss or theft (unless specified)

🎁 Additional Benefits

• Tech Support: 24/7 access to expert AudioCodes Voice Engineers.
• Transferable: Warranty may be transferable subject to terms.

📦 How to Purchase

• Purchase with AudioCodes product or shortly thereafter.
• Provide product and purchase details upon acquisition.
• Receive confirmation and coverage documentation promptly.
• Register your product online if required by AudioCodes.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with AudioCodes extended warranty and enjoy worry-free ownership.