AudioCodes ACTS24X7-M500_S24/YR Warranty/Support Extension 1 License 1 Year

Reliable extended coverage for continuous protection and support

The AudioCodes ACTS24X7-M500_S24/YR Warranty provides 1 year of Standard Protection coverage for eligible General Electronics products, ensuring financial protection and hassle-free access to technical support and repairs after the manufacturer warranty ends.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period
• Power Surge Protection: Damage caused by electrical surges is included

📋 Coverage Details

• Duration: 1 year of coverage starting from the warranty activation date
• Number of Claims: Unlimited claims allowed during the coverage period
• Claim Limit: Coverage details subject to terms of the protection plan agreement

🔧 Service & Repairs

• Service Type: Repair and support services provided remotely or via hardware replacement
• Repair Method: Depot service or advance hardware replacement options available
• Replacement Type: New or refurbished units depending on replacement option selected
• Turnaround Time: Fast turnaround supported by 24x7 technical support and managed spares service
• Parts Quality: Use of OEM and certified components for repairs

📞 Claims Process

• How to File: Claims submitted via AudioCodes iSupport service desk or 24x7 hotline
• Support Hours: 24/7 hotline support for urgent issues
• Documentation Required: Proof of purchase and issue documentation as needed
• Claim Approval: Prompt claim review and approval process
• No Hassle Promise: Streamlined claim handling supported by experienced voice engineers

📱 Eligible Products

• Product Categories: General Electronics covered by AudioCodes support agreements
• Product Condition: New products purchased with or added to warranty extension
• Purchase Requirements: Must be purchased prior to expiration of original warranty
• Excluded Products: Products with prior damage or commercial use not covered

❌ What's Not Covered

• Pre-existing damage or defects documented at time of purchase
• Cosmetic damage that does not affect function
• Intentional damage or misuse of product
• Commercial or business use outside warranty terms
• Software issues, viruses, or data loss
• Accessories not purchased with original product
• Loss of product (theft not covered under Standard Protection)

🎁 Additional Benefits

• Tech Support: 24/7 access to AudioCodes Global Support Team
• No Lemon Guarantee: Not applicable
• Transferable: Warranty benefits transferable upon resell (subject to terms)
• Multi-Device Discount: Not specified
• Cancel Anytime: Pro-rated refund available if canceled (subject to policy)

📦 How to Purchase

• Purchase with or within product warranty period
• Provide proof of product purchase and warranty receipt
• Receive confirmation and warranty extension documents
• Register product online if required for support access

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with extended support and enjoy worry-free ownership with AudioCodes warranty coverage.