AudioCodes ACTS24X7-M500_S23/YR warranty/support extension 1 license(s) 1 year(s)
Reliable support and protection for your AudioCodes products
The AudioCodes ACTS24X7-M500_S23/YR Warranty and Support Extension provides comprehensive Standard Protection coverage for AudioCodes devices, extending your product’s warranty by 1 year. This plan ensures financial protection and hassle-free repairs with access to professional technical support and software updates.
✅ What's Covered
- Mechanical/Electrical Failure: Coverage for component failures and defects after the manufacturer warranty expires
- Power Surge Protection: Protection against damage caused by electrical surges
📋 Coverage Details
- Duration: 1 year of coverage starting from the original warranty expiry
- Number of Claims: Unlimited claims within the coverage period
- Claim Limit: Subject to plan terms and conditions
🔧 Service & Repairs
- Service Type: Repair and replacement options
- Repair Method: Remote support with options for hardware replacement and managed spares
- Replacement Type: Repair and return or advance hardware replacement
- Turnaround Time: Includes options for 4-hour managed spares service
- Parts Quality: Use of certified and OEM parts
📞 Claims Process
- How to File: Via AudioCodes iSupport service desk and 24x7 hotline support
- Support Hours: 24/7 hotline for urgent issues
- Documentation Required: Proof of purchase and device details
- Claim Approval: Fast response with direct access to technical experts
- No Hassle Promise: Streamlined support and resolution process
📱 Eligible Products
- Product Categories: General Electronics including AudioCodes network devices
- Product Condition: New products eligible for coverage extension
- Purchase Requirements: Must purchase warranty extension before or shortly after original warranty expiry
- Excluded Products: Non-AudioCodes products and commercial misuse
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Software issues, viruses, or data loss
- Loss or theft (not covered under standard protection)
- Cosmetic damage not affecting functionality
🎁 Additional Benefits
- Tech Support: 24/7 global technical support team
- Transferable: Warranty can be transferred to new owner (terms apply)
📦 How to Purchase
- Purchase with your AudioCodes product or before warranty expiry
- Provide product details and purchase receipt
- Receive confirmation and coverage documentation
- Register your product using AudioCodes’ service portal
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with reliable warranty service and enjoy worry-free ownership.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
