AudioCodes ACTS24X7-M26_S16/YR warranty/support extension 1 year
Reliable protection and expert support for your AudioCodes products
The AudioCodes ACTS24X7-M26_S16/YR warranty/support extension 1 year provides 12 months of Level 2-4 remote technical support and coverage for deployed products, ensuring financial protection and hassle-free assistance. Designed for AudioCodes equipment, it delivers peace of mind with access to software updates and hardware replacement options.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects after the manufacturer warranty period are covered
- Power Surge Protection: Damage from electrical surges is included
📋 Coverage Details
- Duration: 1 year of coverage starting from purchase date
- Number of Claims: Unlimited claims within the coverage period
- Claim Limit: Subject to terms of plan, no explicit maximum payout stated
🔧 Service & Repairs
- Service Type: Remote technical support, hardware repair, and replacement options
- Repair Method: Repair and Return, Advance Hardware Replacement, and 4-hour Managed Spares service available
- Replacement Type: New or refurbished hardware depending on service option
- Turnaround Time: 24/7 support for urgent issues, business hours support for others
- Parts Quality: OEM parts and certified components
📞 Claims Process
- How to File: Contact via AudioCodes Global Support channels, including phone and email
- Support Hours: 24x7 for urgent priority, business hours for other priority levels
- Documentation Required: Proof of purchase and product details
- Claim Approval: Timely response coordinated by support team
- No Hassle Promise: Streamlined claims with dedicated technical support
📱 Eligible Products
- Product Categories: General Electronics, AudioCodes deployed products
- Product Condition: New and deployed products under warranty
- Purchase Requirements: Must be purchased to extend existing manufacturer warranty
- Excluded Products: Not specified; commercial misuse likely excluded
❌ What's Not Covered
- Pre-existing damage or defects
- Cosmetic damage that does not affect function
- Intentional damage or misuse
- Commercial or business use not included in coverage
- Software issues, viruses, and data loss
- Accessories not included in original purchase
- Loss or theft (not covered under standard protection)
🎁 Additional Benefits
- Tech Support: 24/7 expert remote technical support included
- No Lemon Guarantee: Not specified
- Transferable: Not specified
- Multi-Device Discount: Not specified
- Cancel Anytime: Not specified
📦 How to Purchase
- Purchase with your AudioCodes product or warranty expiration approaching
- Provide product details and proof of purchase
- Receive confirmation and support documentation
- Register product online if required by AudioCodes
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty and support.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
