AudioCodes ACTS 1 license(s) 1 year(s)
Reliable protection and expert support for your AudioCodes products
The AudioCodes ACTS 1 license(s) 1 year(s) provides comprehensive standard protection for AudioCodes devices, covering mechanical and electrical failures beyond the manufacturer warranty. This plan ensures hassle-free repairs and software updates, keeping your investment secure throughout the coverage period.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty period
- Power Surge Protection: Damage caused by electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting upon purchase
- Number of Claims: Unlimited claims allowed during coverage term
- Claim Limit: Subject to terms of the plan agreement
🔧 Service & Repairs
- Service Type: Repair, replacement, or software updates
- Repair Method: Return and Repair (R&R) services with depot support
- Replacement Type: New or refurbished hardware as needed
- Turnaround Time: 4-hour or next business day response options
- Parts Quality: OEM parts and certified components used
📞 Claims Process
- How to File: Contact AudioCodes Customer Technical Support online or via phone
- Support Hours: 24/7 access to technical experts
- Documentation Required: Proof of purchase and product details
- Claim Approval: Typically processed promptly upon submission
- No Hassle Promise: Streamlined service to minimize downtime
📱 Eligible Products
- Product Categories: General Electronics devices covered
- Product Condition: New products eligible for coverage
- Purchase Requirements: Contract purchase required prior to expiration
- Excluded Products: Commercial use and pre-existing damage not covered
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Software issues, viruses, data loss
- Accessories not included with original purchase
- Loss or theft (unless specified)
🎁 Additional Benefits
- Tech Support: 24/7 expert technical assistance included
- No Lemon Guarantee: Not applicable
- Transferable: Coverage may be transferable subject to terms
- Multi-Device Discount: Not specified
- Cancel Anytime: Pro-rated refunds available on cancellation
📦 How to Purchase
- Purchase through authorized AudioCodes reseller or during product purchase
- Provide product and receipt details for contract issuance
- Receive confirmation and coverage documentation
- Register product online if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with AudioCodes reliable support and enjoy worry-free ownership.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
