AudioCodes ACTS24X7-MSE_S25/YR warranty/support extension 1 license(s) 1 year(s)

Reliable support and protection for your AudioCodes products.

The AudioCodes ACTS24X7-MSE_S25/YR warranty/support extension provides 1 year of comprehensive technical support and repair services for AudioCodes networking equipment. Designed to protect your investment from unexpected mechanical or electrical failures and ensure continual firmware updates and software maintenance.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty period
• Power Surge Protection: Damage caused by electrical surges is included

📋 Coverage Details

• Duration: 1 year of coverage starting from purchase date
• Number of Claims: Unlimited claims during coverage term
• Claim Limit: Subject to plan terms and conditions

🔧 Service & Repairs

• Service Type: Repair and replacement options including Advance Hardware Replacement and Managed Spares
• Repair Method: Remote support combined with mail-in or depot repair service
• Replacement Type: New or certified refurbished parts and equipment
• Turnaround Time: Fast response and repair times with optional 4-hour Managed Spares service
• Parts Quality: OEM and certified quality components

📞 Claims Process

• How to File: Via AudioCodes iSupport service desk or 24x7 hotline
• Support Hours: 24/7 global technical support availability
• Documentation Required: Purchase receipt, device information, and issue details
• Claim Approval: Typically approved quickly by expert support engineers
• No Hassle Promise: Streamlined process focused on customer satisfaction

📱 Eligible Products

• Product Categories: General Electronics, specifically AudioCodes network equipment
• Product Condition: New and eligible hardware under manufacturer warranty
• Purchase Requirements: Warranty purchased alongside or within defined period from product purchase
• Excluded Products: Accessories, pre-existing damage, and commercial misuse excluded

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that does not affect function
• Intentional damage or misuse
• Commercial or business use beyond normal scope
• Software issues, viruses, data loss
• Accessories not listed on original purchase
• Loss (unless theft coverage included)

🎁 Additional Benefits

• Tech Support: 24/7 access to expert technical support globally
• No Lemon Guarantee: Not applicable
• Transferable: Coverage terms subject to AudioCodes policy
• Multi-Device Discount: Not specified
• Cancel Anytime: Not specified

📦 How to Purchase

• Purchase with your AudioCodes product or within the prescribed timeframe
• Provide product details and purchase receipt
• Receive confirmation and documentation of coverage
• Register product online if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with dedicated support and avoid unexpected repair costs.