AudioCodes ACTS24X7-IPP_S10/YR warranty/support extension 1 license(s) 1 year(s)

Reliable support and extended protection for your AudioCodes products

The AudioCodes ACTS24X7-IPP_S10/YR warranty/support extension provides 1 year of comprehensive technical support and product coverage designed to protect your investment in AudioCodes devices. It offers hassle-free access to expert troubleshooting, software updates, and repair or replacement services to keep your equipment operating smoothly.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expiration
• Power Surge Protection: Includes coverage for damage caused by electrical surges

📋 Coverage Details

• Duration: 1 year of coverage starting from activation date
• Number of Claims: Unlimited support and repair claims
• Claim Limit: Subject to AudioCodes standard terms and conditions

🔧 Service & Repairs

• Service Type: Repair and replacement options including standard Repair and Return
• Repair Method: Depot service with mail-in and advance hardware replacement options available
• Replacement Type: New or comparable refurbished hardware provided as needed
• Turnaround Time: Fast repairs facilitated by experienced technicians
• Parts Quality: OEM parts and certified components used

📞 Claims Process

• How to File: Via AudioCodes iSupport service desk and 24/7 hotline for urgent issues
• Support Hours: 24x7 global technical support availability
• Documentation Required: Proof of purchase and product details
• Claim Approval: Prompt response and status updates provided
• No Hassle Promise: Easy claim process designed to minimize downtime

📱 Eligible Products

• Product Categories: General Electronics – AudioCodes communication products
• Product Condition: New products covered; contact provider for refurbished eligibility
• Purchase Requirements: Warranty extension to be purchased in accordance with AudioCodes policy
• Excluded Products: Commercial misuse or pre-existing damages not covered

❌ What's Not Covered

• Pre-existing damage or defects prior to warranty start
• Cosmetic damage not affecting functionality
• Intentional damage, misuse, or neglect
• Commercial or business use outside scope of coverage
• Software issues, viruses, and data loss
• Accessories not included in original purchase
• Loss or theft (unless under separate theft coverage)

🎁 Additional Benefits

• Tech Support: Access to 24/7 global technical support team
• No Lemon Guarantee: Not applicable
• Transferable: Warranty coverage is not transferable
• Multi-Device Discount: Not applicable
• Cancel Anytime: No pro-rated refunds after activation

📦 How to Purchase

• Purchase with your AudioCodes product or within the allowed period
• Provide product details and proof of purchase
• Receive confirmation and coverage documentation
• Register product online if required by AudioCodes

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with reliable support and peace of mind for your AudioCodes equipment.