AudioCodes ACTS24X7-SPS_S1/YR Warranty/Support Extension 1 License(s) 1 Year(s)
Reliable extended support and protection for your AudioCodes products.
The AudioCodes ACTS24X7-SPS_S1/YR Warranty/Support Extension provides comprehensive technical support and repair coverage for AudioCodes devices. Designed for professional users, it ensures prompt issue resolution and ongoing product updates, giving you financial protection and hassle-free service for one full year.
✅ What's Covered
- Mechanical/Electrical Failure: Coverage for defects and failures beyond the manufacturer warranty period
- Power Surge Protection: Protection against damages from electrical surges
📋 Coverage Details
- Duration: 1 year of coverage starting from purchase date
- Number of Claims: Unlimited claims during coverage period
- Claim Limit: Not specified
🔧 Service & Repairs
- Service Type: Repair and standard replacement options
- Repair Method: Remote support with options for Repair and Return or Advance Hardware Replacement
- Replacement Type: New or equivalent parts and hardware
- Turnaround Time: Includes a 4-hour managed spares service option
- Parts Quality: OEM parts and certified components
📞 Claims Process
- How to File: Through AudioCodes iSupport service desk and 24x7 hotline for urgent issues
- Support Hours: 24/7 global technical support
- Documentation Required: Proof of purchase, device details, and issue description
- Claim Approval: Prompt evaluation and updates via the service desk
- No Hassle Promise: Efficient and straightforward process focused on fast resolution
📱 Eligible Products
- Product Categories: General Electronics – AudioCodes communication products
- Product Condition: New devices covered
- Purchase Requirements: Must be purchased along with or within the warranty extension period for eligible products
- Excluded Products: Commercial use limitations and pre-existing damages not covered
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Software issues, viruses, and data loss
- Cosmetic damage not affecting function
- Accessories not included in original purchase
- Loss unless theft protection is specifically included (not applicable here)
🎁 Additional Benefits
- Tech Support: 24/7 access to global AudioCodes Voice Engineers
- Transferable: Coverage may be transferred to new owner if applicable
- Cancel Anytime: May include pro-rated refunds subject to terms
📦 How to Purchase
- Purchase with your AudioCodes product or within warranty extension timeframe
- Provide product details and proof of purchase at time of order
- Receive confirmation and warranty documentation via email
- Register your product online for streamlined claims and support access
📄 Terms & Conditions
Full terms and conditions are available upon purchase. Coverage is subject to the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with reliable support and enjoy worry-free ownership of your AudioCodes products.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
