AudioCodes ACTS24X7-M9K_S31/YR
Reliable protection and support for your AudioCodes products
The AudioCodes ACTS24X7-M9K_S31/YR extended warranty provides 1 year of Standard Protection covering mechanical and electrical failures with added power surge protection. Designed for AudioCodes networking and telecommunications equipment, it ensures hassle-free repairs and financial peace of mind beyond the manufacturer’s warranty.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expires
- Power Surge Protection: Coverage for damage caused by electrical surges
📋 Coverage Details
- Duration: 1 year of coverage starting from purchase
- Number of Claims: Unlimited claims during coverage period
- Claim Limit: Subject to terms of the service agreement
🔧 Service & Repairs
- Service Type: Repair and replacement options available
- Repair Method: Remote support and depot service
- Replacement Type: Refurbished or equivalent model
- Turnaround Time: Fast repair services with optional advance hardware replacement
- Parts Quality: Certified replacement parts used
📞 Claims Process
- How to File: Via AudioCodes iSupport service portal or 24/7 hotline
- Support Hours: 24/7 hotline support for urgent issues, standard business hours for general inquiries
- Documentation Required: Proof of purchase and device information
- Claim Approval: Typically approved promptly by experienced AudioCodes engineers
- No Hassle Promise: Streamlined process focused on customer satisfaction
📱 Eligible Products
- Product Categories: General Electronics including networking hardware
- Product Condition: New AudioCodes products eligible
- Purchase Requirements: Must be purchased with or shortly after product acquisition
- Excluded Products: Commercial misuse and pre-existing damage not covered
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Software issues, viruses, or data loss
- Accessories not part of original purchase
- Loss (theft coverage not included)
🎁 Additional Benefits
- Tech Support: 24/7 technical support included
- Transferable: Coverage may be transferable to new owner
📦 How to Purchase
- Purchase with your AudioCodes product or within the specified timeframe
- Provide purchase details and device information
- Receive confirmation and coverage documentation promptly
- Register your product online if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AUDIOCODES reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with comprehensive AudioCodes support.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
