AudioCodes ACTS24X7-M9K_S27/YR warranty/support extension 1 license(s) 1 year(s)

Reliable protection and support for your AudioCodes products

The AudioCodes ACTS24X7-M9K_S27/YR warranty/support extension provides comprehensive standard protection for AudioCodes products with a 1-year coverage term. It offers financial protection and hassle-free repairs through expert technical support and software updates, ensuring your investment stays secure.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expires
• Power Surge Protection: Damage from electrical surges included

📋 Coverage Details

• Duration: 1 year of coverage from activation date
• Number of Claims: Unlimited claims supported
• Claim Limit: Subject to plan terms and maximum allowable payouts

🔧 Service & Repairs

• Service Type: Repair and return or advance hardware replacement options
• Repair Method: Depot service with mail-in repairs
• Replacement Type: New or refurbished parts or units
• Turnaround Time: Standard repair turnaround times with expedited options available
• Parts Quality: Use of OEM and certified replacement parts

📞 Claims Process

• How to File: Submit claims via online portal and 24x7 hotline support
• Support Hours: 24/7 global technical support available
• Documentation Required: Proof of purchase and device information
• Claim Approval: Typically within 24-48 hours
• No Hassle Promise: Streamlined claims process designed for customer satisfaction

📱 Eligible Products

• Product Categories: General Electronics, specifically AudioCodes devices
• Product Condition: New devices eligible for coverage
• Purchase Requirements: Warranty must be purchased at or near time of product purchase
• Excluded Products: Commercial use and pre-existing damage are not covered

❌ What's Not Covered

• Pre-existing damage or defects
• Intentional damage or misuse
• Cosmetic damage that does not affect functionality
• Commercial or business use
• Software issues, viruses, and data loss
• Accessories not included with the original device purchase
• Loss or theft (unless theft coverage is added)

🎁 Additional Benefits

• Tech Support: 24/7 technical support from AudioCodes experts
• Transferable: Plan may be transferable to a new owner
• No Lemon Guarantee: Available upon multiple failed repairs (subject to terms)

📦 How to Purchase

• Purchase with your AudioCodes product or within the allowable period
• Provide product details and proof of purchase
• Receive confirmation and coverage documentation
• Register your product online if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.