AudioCodes ACTS24X7-M9K_S25/YR warranty/support extension 1 license(s) 1 year(s)
Reliable coverage for your AudioCodes products with financial protection and expert support
The AudioCodes ACTS24X7-M9K_S25/YR warranty/support extension offers 1 year of comprehensive support and repair services for AudioCodes devices. Designed to extend and enhance your product warranty, it ensures hassle-free repairs, software updates, and expert technical assistance to protect your investment in networking equipment.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expiration
- Power Surge Protection: Damage from electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting upon purchase
- Number of Claims: Unlimited support and claims via service desk
- Claim Limit: Subject to contract terms and repair options
🔧 Service & Repairs
- Service Type: Repair and replacement options including Standard Repair and Return
- Repair Method: Depot mail-in or advance hardware replacement service options
- Replacement Type: New or refurbished hardware based on service level
- Turnaround Time: Includes options for 4-hour Managed Spares service
- Parts Quality: Genuine AudioCodes parts and certified components
📞 Claims Process
- How to File: Online iSupport service desk with ticketing and status updates
- Support Hours: 24/7 hotline for urgent issues
- Documentation Required: Proof of purchase, product details, issue description
- Claim Approval: Typically fast and managed by technical experts
- No Hassle Promise: Streamlined, expert-driven resolution process
📱 Eligible Products
- Product Categories: General Electronics - AudioCodes network devices
- Product Condition: New and eligible AudioCodes hardware
- Purchase Requirements: Coverage applies to products registered with AudioCodes
- Excluded Products: Commercial misuse or unauthorized modifications excluded
❌ What's Not Covered
- Pre-existing damage or defects
- Cosmetic damage not affecting function
- Intentional damage, misuse, or abuse
- Commercial use outside contract terms
- Software issues, viruses, or data loss
- Accessories not included in original purchase
- Loss unless covered under theft policy (not included)
🎁 Additional Benefits
- Tech Support: 24/7 expert technical support included
- No Lemon Guarantee: Not applicable
- Transferable: Coverage transfer options available per policy
- Multi-Device Discount: Not specified
- Cancel Anytime: Policies subject to terms
📦 How to Purchase
- Purchase with your AudioCodes product or within warranty period
- Provide product details and purchase receipt
- Receive confirmation and digital coverage documents
- Register your product online through the AudioCodes portal if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with expert support and enjoy worry-free ownership.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
