AudioCodes ACTS24X7-SMTP_S37/YR warranty/support extension 1 license(s) 1 year(s)
Reliable protection and expert support for your AudioCodes products
The AudioCodes ACTS24X7-SMTP_S37 warranty/support extension provides comprehensive 1-year coverage, including access to qualified technical support and software updates. Designed for AudioCodes networking and communication equipment, it ensures financial protection and hassle-free repair services.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period.
- Power Surge Protection: Protection against electrical surge damage as part of standard protection.
📋 Coverage Details
- Duration: 1 year of coverage starting from purchase date.
- Number of Claims: Unlimited claims during the coverage period.
- Claim Limit: No specified maximum payout per claim.
🔧 Service & Repairs
- Service Type: Repair and replacement options including hardware replacement.
- Repair Method: Options include mail-in, depot service, and advance hardware replacement.
- Replacement Type: New or refurbished devices depending on availability.
- Turnaround Time: Fast repairs with optional 4-hour managed spares service.
- Parts Quality: Use of OEM parts and certified components.
📞 Claims Process
- How to File: Via AudioCodes iSupport service desk for ticketing and updates.
- Support Hours: 24/7 hotline for urgent issues.
- Documentation Required: Proof of purchase and incident details.
- Claim Approval: Prompt review and status updates provided.
- No Hassle Promise: Streamlined process for quick resolution.
📱 Eligible Products
- Product Categories: General Electronics, specifically AudioCodes network hardware.
- Product Condition: New products eligible.
- Purchase Requirements: Must be purchased alongside or shortly after the product.
- Excluded Products: Commercial use restrictions not specified.
❌ What's Not Covered
- Pre-existing damage or defects.
- Intentional damage or misuse.
- Software issues, viruses, or data loss.
- Loss not including theft (theft not covered).
🎁 Additional Benefits
- Tech Support: Access to a global team of AudioCodes Voice Engineers 24/7.
- Transferable: Not specified.
- No Lemon Guarantee: Not specified.
- Multi-Device Discount: Not specified.
- Cancel Anytime: Not specified.
📦 How to Purchase
- Purchase with your product or shortly after.
- Provide product details and receipt for registration.
- Receive confirmation and support documentation.
- Register product through AudioCodes channels if required.
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your AudioCodes investment and enjoy worry-free ownership with expert support and financial protection.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
