AudioCodes ACTS24X7-SMTP_S27/YR Warranty/Support Extension 1 License(s) 1 Year(s)
Comprehensive protection and expert support for your AudioCodes products.
The AudioCodes ACTS24X7-SMTP_S27/YR Warranty/Support Extension provides 1 year of Standard Protection coverage for AudioCodes networking products. This plan delivers peace of mind through prompt, hassle-free repairs and ongoing software updates, ensuring your equipment performs reliably over time.
✅ What's Covered
- Mechanical/Electrical Failure: Repair or replacement of defective components after the manufacturer warranty expires
- Power Surge Protection: Coverage for damage caused by electrical surges
📋 Coverage Details
- Duration: 1 year of coverage starting from activation
- Number of Claims: Unlimited claims within coverage period
- Claim Limit: Subject to service terms; no maximum payout specified
🔧 Service & Repairs
- Service Type: Repair and return service with optional advanced hardware replacement
- Repair Method: Mail-in or depot service
- Replacement Type: New or refurbished parts or units
- Turnaround Time: Varies by service level; managed spares and advance replacement available
- Parts Quality: OEM-certified components used for repairs
📞 Claims Process
- How to File: Online via AudioCodes iSupport service desk or 24x7 hotline
- Support Hours: 24/7 hotline available for urgent support
- Documentation Required: Proof of purchase and relevant product information
- Claim Approval: Typically expedited by expert AudioCodes engineers
- No Hassle Promise: Streamlined process ensuring efficient resolution
📱 Eligible Products
- Product Categories: General Electronics (AudioCodes products)
- Product Condition: New products covered under warranty extension
- Purchase Requirements: Plan purchased prior to or within warranty period
- Excluded Products: Non-AudioCodes items or commercially modified products
❌ What's Not Covered
- Pre-existing damage or manufacturing defects included in original warranty
- Cosmetic damage not affecting functionality
- Intentional damage, misuse, or neglect
- Commercial or business use outside of specified terms
- Software, viruses, or data loss incidents
- Accessories not included in original purchase
- Loss or theft (unless separately covered)
🎁 Additional Benefits
- Tech Support: Access to expert AudioCodes technical support 24/7
- Transferable: Coverage can be transferred to new owners if resold
📦 How to Purchase
- Purchase when acquiring your AudioCodes product or within the allowed timeframe
- Provide product and purchase details for plan registration
- Receive confirmation and full coverage documentation
- Register your product online through AudioCodes portal if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
