AudioCodes ACTS24X7-SEM_S5/YR warranty/support extension 1 license(s) 1 year(s)

Reliable protection and support for your AudioCodes products

The AudioCodes ACTS24X7-SEM_S5/YR warranty/support extension provides 1 year of comprehensive coverage including technical support and repair services for eligible AudioCodes products, delivering financial protection and hassle-free issue resolution.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty.
• Power Surge Protection: Included to protect against damage from electrical surges.

📋 Coverage Details

• Duration: 1 year of coverage starting from purchase date.
• Number of Claims: Unlimited claims within plan term.
• Claim Limit: Subject to terms of the protection plan.

🔧 Service & Repairs

• Service Type: Repair and replacement options available.
• Repair Method: Remote support with repair and return or advanced hardware replacement service options.
• Replacement Type: Refurbished or comparable models used when necessary.
• Turnaround Time: Rapid response including 4-hour managed spares service.
• Parts Quality: Certified components ensuring quality repairs.

📞 Claims Process

• How to File: Via AudioCodes iSupport service desk online or 24x7 hotline.
• Support Hours: 24/7 availability for urgent issues.
• Documentation Required: Proof of purchase and product information.
• Claim Approval: Prompt processing and updates provided.
• No Hassle Promise: Streamlined process for effective resolution.

📱 Eligible Products

• Product Categories: General Electronics – AudioCodes products supported.
• Product Condition: New and authorized products eligible.
• Purchase Requirements: Must be purchased alongside or shortly after product acquisition.
• Excluded Products: Commercial use and pre-existing damage not covered.

❌ What's Not Covered

• Pre-existing damage or defects.
• Cosmetic damage that does not affect functionality.
• Intentional damage or misuse.
• Commercial or business use when excluded.
• Software issues, viruses, and data loss.
• Accessories not included in original purchase.
• Loss not covered unless theft protection is included.

🎁 Additional Benefits

• Tech Support: 24/7 expert technical support included.

📦 How to Purchase

• Purchase with your product or within allowed timeframe.
• Provide product details and proof of purchase.
• Receive confirmation and coverage documents.
• Register your product online if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.