AudioCodes ACTS24X7-SMTP_S34 /YR warranty/support extension 1 license(s) 1 year(s)
Reliable support and extended protection for your AudioCodes products.
The AudioCodes ACTS24X7-SMTP_S34 1-Year Extended Warranty provides comprehensive coverage and technical support for AudioCodes devices. Designed for customers seeking hassle-free repairs and software updates, this plan ensures your investment is protected with fast issue resolution and access to software enhancements.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty period.
- Power Surge Protection: Damage caused by electrical surges included.
📋 Coverage Details
- Duration: 1 year of coverage from activation date.
- Number of Claims: Unlimited claims during the coverage period.
- Claim Limit: Subject to plan terms and conditions.
🔧 Service & Repairs
- Service Type: Repair and replacement options.
- Repair Method: Mail-in depot service with advance hardware replacement options.
- Replacement Type: Refurbished or comparable model.
- Turnaround Time: Standard repair times with optional 4-hour managed spares service.
- Parts Quality: OEM parts and certified components.
📞 Claims Process
- How to File: Access support via AudioCodes iSupport service desk for ticketing or 24/7 hotline for urgent issues.
- Support Hours: 24/7 availability for critical support.
- Documentation Required: Proof of purchase and device details.
- Claim Approval: Fast turnaround based on case complexity.
- No Hassle Promise: Streamlined process with expert assistance.
📱 Eligible Products
- Product Categories: General Electronics covered under AudioCodes product lines.
- Product Condition: New products eligible for coverage.
- Purchase Requirements: Warranty extension must be purchased with or shortly after product acquisition.
- Excluded Products: Products with pre-existing damage or commercial use excluded.
❌ What's Not Covered
- Pre-existing damage or defects.
- Intentional damage or misuse.
- Software issues, viruses, or data loss.
- Accessories not included with original product.
- Loss or theft (not included in standard protection).
🎁 Additional Benefits
- Tech Support: 24/7 technical support provided by AudioCodes experts.
- Transferable: Coverage may be transferred to a new owner.
📦 How to Purchase
- Purchase with your AudioCodes product or within the allowed purchase window.
- Provide product details and proof of purchase.
- Receive confirmation and warranty documents.
- Register your product online as required.
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended support and warranty coverage.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
