AudioCodes ACTS24X7-SEM_S9/YR Warranty & Support Extension
Reliable protection for your AudioCodes products, ensuring peace of mind and continuous operation.
The AudioCodes ACTS24X7-SEM_S9/YR Warranty & Support Extension provides 1 year of comprehensive support and repair coverage for AudioCodes products. This plan offers financial protection against mechanical and electrical failures, with additional benefits such as software updates, patches, and swift hardware replacement options to ensure minimal downtime.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expiry
- Power Surge Protection: Damage caused by electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting from purchase date
- Number of Claims: Unlimited claims during coverage period
- Claim Limit: Subject to plan terms and service options
🔧 Service & Repairs
- Service Type: Repair and replacement services
- Repair Method: Remote support and depot repair services
- Replacement Type: Refurbished or comparable equipment as needed
- Turnaround Time: Fast response with options for Advance Hardware Replacement and Managed Spares
- Parts Quality: OEM and certified replacement parts
📞 Claims Process
- How to File: Via AudioCodes iSupport service desk and 24x7 hotline
- Support Hours: 24/7 technical support available
- Documentation Required: Purchase receipt, product details, and issue information
- Claim Approval: Typically timely approval with expert troubleshooting
- No Hassle Promise: Streamlined claim handling for customer satisfaction
📱 Eligible Products
- Product Categories: AudioCodes communication hardware and related general electronics
- Product Condition: New products eligible
- Purchase Requirements: Plan must be purchased within specified period of product acquisition
- Excluded Products: Commercial misuse, pre-existing damages excluded
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Commercial or business use not aligned with plan
- Software issues, viruses, or data loss
- Accessories not included with original purchase
- Loss, except where theft protection is stated
🎁 Additional Benefits
- Tech Support: 24/7 expert technical support
📦 How to Purchase
- Purchase concurrent with product or within allowable timeframe
- Provide product details and receipt
- Receive confirmation and proof of coverage
- Register product online if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with trusted coverage and enjoy worry-free ownership of your AudioCodes products.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
