AudioCodes ACTS 1 license(s) 1 year(s)

Reliable protection and support for your AudioCodes products

The AudioCodes ACTS 1 license(s) 1 year(s) provides essential warranty coverage and support services for AudioCodes network equipment. This plan delivers financial protection and hassle-free hardware replacement options that extend beyond the manufacturer warranty.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period

📋 Coverage Details

• Duration: 1 year of coverage starting from purchase
• Number of Claims: Unlimited claims within the coverage period
• Claim Limit: Subject to policy terms and hardware replacement criteria

🔧 Service & Repairs

• Service Type: Repair, replacement, or hardware reimbursement
• Repair Method: Depot service with mail-in or carry-in options
• Replacement Type: New or certified refurbished parts or units
• Turnaround Time: Advance hardware replacement within 4 hours or next business day available
• Parts Quality: OEM components ensuring full compatibility and function

📞 Claims Process

• How to File: Claims submitted via online portal or phone support
• Support Hours: 24/7 technical support availability
• Documentation Required: Purchase receipt and product information
• Claim Approval: Typically processed within 48 hours
• No Hassle Promise: Streamlined claim process for customer satisfaction

📱 Eligible Products

• Product Categories: General Electronics (AudioCodes network hardware)
• Product Condition: New only
• Purchase Requirements: Warranty must be purchased with product or within initial purchase period
• Excluded Products: Commercially used or pre-damaged units not covered

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that does not affect device function
• Intentional damage or misuse
• Commercial or business use outside stated eligibility
• Software issues, viruses, or data loss
• Accessories not included with original product purchase
• Loss unless theft coverage included

🎁 Additional Benefits

• Tech Support: Round-the-clock expert technical assistance via ACTS program

📦 How to Purchase

• Purchase warranty with hardware or within manufacturer warranty period
• Provide product details and proof of purchase
• Receive confirmation and full coverage documentation
• Register product online if required for activation

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.