AudioCodes MS9X5XND-OB_S11/YR warranty/support extension 1 license(s) 1 year(s)
Reliable protection for your valuable electronics investment.
The AudioCodes MS9X5XND-OB_S11/YR warranty extension offers 1 year of basic coverage for general electronics products. It protects against mechanical and electrical failures, extending your product's lifespan and ensuring hassle-free repairs after the manufacturer warranty expires.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty
📋 Coverage Details
- Duration: 1 year of coverage starting after manufacturer warranty
- Number of Claims: Unlimited claims during coverage period
- Claim Limit: Subject to plan terms and conditions
🔧 Service & Repairs
- Service Type: Repair or replacement options
- Repair Method: Depot or mail-in service
- Replacement Type: Refurbished or comparable model
- Turnaround Time: Timely repairs within industry standards
- Parts Quality: Certified replacement parts
📞 Claims Process
- How to File: Online portal or phone support
- Support Hours: Business hours
- Documentation Required: Purchase receipt and product details
- Claim Approval: Typically within 3-5 business days
- No Hassle Promise: Easy claims process with customer support
📱 Eligible Products
- Product Categories: General Electronics
- Product Condition: New products only
- Purchase Requirements: Must be purchased with product or within specified timeframe
- Excluded Products: Commercial use and pre-existing damage excluded
❌ What's Not Covered
- Pre-existing damage or defects
- Cosmetic damage that doesn’t affect function
- Intentional damage or misuse
- Commercial or business use
- Software issues, viruses, data loss
- Accessories not listed on original purchase
- Loss (unless theft coverage included)
🎁 Additional Benefits
- Tech Support: Customer support during business hours
📦 How to Purchase
- Purchase with your product or within specified days
- Provide product details and receipt
- Receive confirmation and coverage documents
- Register your product online if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AUDIOCODES reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with AudioCodes extended warranty and enjoy worry-free ownership.
AUDIOCODES – 1-Year Extended Warranty / Basic Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Basic Protection – General ...
