AudioCodes ACTS 1 license(s) 1 year(s)
Reliable support and protection for your AudioCodes products
The AudioCodes ACTS 1 license(s) 1 year(s) provides comprehensive technical support and repair services for your AudioCodes equipment, ensuring continuous operation and financial protection. This plan covers eligible devices with hassle-free repairs and includes software updates and hardware replacement options.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty
- Power Surge Protection: Damage from electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting from activation date
- Number of Claims: Unlimited claims allowed during plan term
- Claim Limit: Coverage up to full cost of repair or replacement
🔧 Service & Repairs
- Service Type: Repair and hardware replacement services
- Repair Method: Return and Repair (R&R), Advance Hardware Replacement options
- Replacement Type: New or comparable refurbished models
- Turnaround Time: 4-hour or Next Business Day response for hardware replacement
- Parts Quality: OEM and certified components
📞 Claims Process
- How to File: Request through reseller or AudioCodes support portal
- Support Hours: 24/7 access to technical experts
- Documentation Required: Purchase receipt and product details
- Claim Approval: Typically approved promptly after verification
- No Hassle Promise: Streamlined claims and customer-focused support
📱 Eligible Products
- Product Categories: General Electronics devices from AudioCodes
- Product Condition: New products only
- Purchase Requirements: Must purchase warranty with or shortly after product acquisition
- Excluded Products: Commercial use and pre-existing damages excluded
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Commercial or business use
- Software issues, viruses, data loss
- Accessories not listed on original purchase
- Loss (unless theft coverage included)
🎁 Additional Benefits
- Tech Support: 24/7 technical support included
📦 How to Purchase
- Purchase when buying your AudioCodes product or within a short timeframe
- Provide product details and proof of purchase
- Receive confirmation and warranty documents
- Register online if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty.
AUDIOCODES – 1-Year Extended Warranty / Basic Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Basic Protection – General ...
