AudioCodes MS9X5XND-M500_S14/YR Warranty/Support Extension

Reliable protection for your AudioCodes products with ease and confidence.

The AudioCodes MS9X5XND-M500_S14/YR Warranty/Support Extension provides a complete package of deployment and maintenance services for AudioCodes equipment. It ensures ongoing support and hardware replacement to keep your devices running smoothly, protecting your investment from unexpected costs and downtime.

✅ What's Covered

• Mechanical/Electrical Failure: Coverage for component failures and defects beyond the manufacturer warranty period
• Power Surge Protection: Included to protect against electrical surges damaging your equipment

📋 Coverage Details

• Duration: 1 year of coverage starting from purchase or warranty expiration
• Number of Claims: Unlimited claims during the coverage term
• Claim Limit: Subject to plan terms – replacement or repair costs covered within limits

🔧 Service & Repairs

• Service Type: Repair, replacement, or reimbursement options offered
• Repair Method: On-site hardware replacement available with advanced options
• Replacement Type: New or refurbished components supplied as needed
• Turnaround Time: Fast response including 4-hour on-site replacements available
• Parts Quality: OEM parts and certified components used

📞 Claims Process

• How to File: Claims can be filed via online portal and support channels
• Support Hours: Business hours support with monitoring and service reviews
• Documentation Required: Proof of purchase and device information needed
• Claim Approval: Efficient review and approval to minimize downtime
• No Hassle Promise: Streamlined process for customer satisfaction

📱 Eligible Products

• Product Categories: AudioCodes networking and communications equipment
• Product Condition: New and eligible post-warranty devices
• Purchase Requirements: Coverage valid for licensed AudioCodes products
• Excluded Products: Commercial misuse or pre-existing damages excluded

❌ What's Not Covered

• Pre-existing damage or defects
• Intentional damage or misuse
• Software issues, viruses, or data loss
• Accessories not included in original purchase

🎁 Additional Benefits

• Tech Support: Dedicated support for hardware and software inquiries
• Transferable: Warranty transferable to new owners upon device sale

📦 How to Purchase

• Purchase with product or license within the specified period
• Provide product details and receipt during registration
• Receive confirmation and warranty coverage documentation
• Register the product with AudioCodes as required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AUDIOCODES reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with reliable support and avoid costly repairs through this trusted warranty extension.