AudioCodes ACTS 1 license(s) 1 year(s)
Reliable protection and support for your AudioCodes products.
The AudioCodes ACTS 1 license(s) 1 year(s) provides basic extended warranty coverage for your AudioCodes equipment, ensuring financial protection against mechanical and electrical failures beyond the manufacturer’s warranty. It offers hassle-free repairs and expert technical support for uninterrupted device operation.
✅ What's Covered
- Mechanical/Electrical Failure: Covers component failures and defects occurring after the manufacturer warranty expires
- Power Surge Protection: Damage caused by electrical surges is included
📋 Coverage Details
- Duration: 1 year of coverage starting from the purchase date
- Number of Claims: Unlimited claims during the coverage period
- Claim Limit: Subject to AudioCodes support program terms
🔧 Service & Repairs
- Service Type: Repair and hardware replacement options
- Repair Method: Return & Repair services and Advance Hardware Replacement (AHR)
- Replacement Type: New or refurbished comparable hardware
- Turnaround Time: 4-hour or Next Business Day response options available
- Parts Quality: OEM approved components and parts
📞 Claims Process
- How to File: Contact AudioCodes Customer Technical Support via phone or online portal
- Support Hours: 24/7 access to technical experts
- Documentation Required: Proof of purchase and device details
- Claim Approval: Typically processed promptly in line with service level agreements
- No Hassle Promise: Streamlined claim process for customer satisfaction
📱 Eligible Products
- Product Categories: General Electronics covered under AudioCodes support programs
- Product Condition: New AudioCodes equipment
- Purchase Requirements: Licensed for 1 year starting from support contract activation
- Excluded Products: Commercial misuse, pre-existing damage, and unsupported hardware
❌ What's Not Covered
- Pre-existing damage or defects
- Cosmetic damage not affecting function
- Intentional damage or misuse
- Commercial or business use outside contract terms
- Software issues, viruses, or data loss
- Accessories not included in original purchase
- Loss or theft (unless separately covered)
🎁 Additional Benefits
- Tech Support: 24/7 expert support included
- Transferable: Support contract may be transferable per terms
📦 How to Purchase
- Purchase through authorized AudioCodes resellers
- Provide product details and proof of purchase
- Receive confirmation and support documentation
- Register product with AudioCodes if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.
AUDIOCODES – 1-Year Extended Warranty / Basic Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Basic Protection – General ...
