AudioCodes ACTS 1 license(s) 1 year(s)
Reliable protection and expert support for your AudioCodes products.
The AudioCodes ACTS 1 license(s) 1 year(s) provides continuous technical support and hardware replacement coverage for AudioCodes devices. Designed to protect your investment, it covers mechanical and electrical failures post-manufacturer warranty, ensuring hassle-free repairs and seamless service.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period.
- Power Surge Protection: Damage caused by electrical surges is included.
📋 Coverage Details
- Duration: 1 year of coverage starting from the activation date.
- Number of Claims: Unlimited claims subject to terms of the plan.
- Claim Limit: Coverage aligns with standard service and RMA policies.
🔧 Service & Repairs
- Service Type: Hardware repair and replacement options.
- Repair Method: Depot service with mail-in or carry-in options.
- Replacement Type: Refurbished or comparable models provided when necessary.
- Turnaround Time: Advance Hardware Replacement available with 4-hour or Next Business Day response.
- Parts Quality: OEM and certified components used for repairs.
📞 Claims Process
- How to File: Claims can be initiated via AudioCodes support portal or authorized reseller.
- Support Hours: 24/7 technical support access.
- Documentation Required: Proof of purchase and product information.
- Claim Approval: Typical approval within 1–2 business days.
- No Hassle Promise: Streamlined claims process focused on customer satisfaction.
📱 Eligible Products
- Product Categories: General Electronics including AudioCodes network devices.
- Product Condition: Applicable for new products only.
- Purchase Requirements: Purchase of warranty or renewal within specified dates of original sale.
- Excluded Products: Commercial use devices and pre-existing damage excluded.
❌ What's Not Covered
- Pre-existing damage or defects.
- Cosmetic damage that does not affect device function.
- Intentional damage or misuse.
- Commercial or business use.
- Software issues, viruses, and data loss.
- Accessories not included in the original purchase.
- Loss unless covered by theft protection.
🎁 Additional Benefits
- Tech Support: 24/7 customer technical support.
- Transferable: Warranty may be transferable subject to provider terms.
- Cancel Anytime: Pro-rated refund available when cancelling early.
📦 How to Purchase
- Purchase with your AudioCodes product or within warranty renewal period.
- Provide product details and proof of purchase.
- Receive confirmation and warranty coverage documents.
- Register your product online if required by provider.
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.
AUDIOCODES – 1-Year Extended Warranty / Basic Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Basic Protection – General ...
