AudioCodes ACTS 1 license(s) 1 year(s)
Reliable protection for your AudioCodes equipment ensures peace of mind and financial security.
The AudioCodes ACTS 1 license(s) 1 year(s) provides essential technical support and warranty coverage for AudioCodes products. This plan covers software updates, hardware replacements, and around the clock access to technical experts, delivering hassle-free repairs and continuous protection for your investment.
✅ What's Covered
- Mechanical/Electrical Failure: Coverage for component failures and defects after manufacturer warranty expiration
- Power Surge Protection: Protection against damage from electrical surges
📋 Coverage Details
- Duration: 1 year of coverage starting from activation date
- Number of Claims: Unlimited claims within plan term
- Claim Limit: Subject to AudioCodes’ warranty terms and conditions
🔧 Service & Repairs
- Service Type: Hardware replacement and software support
- Repair Method: Mail-in and depot service
- Replacement Type: New or refurbished components as appropriate
- Turnaround Time: Typically 4-hour to next business day response
- Parts Quality: OEM certified parts
📞 Claims Process
- How to File: Request via reseller or Support Quotation Request form online
- Support Hours: 24/7 access to technical experts
- Documentation Required: Purchase receipt and product details
- Claim Approval: Approved based on warranty terms, typically prompt
- No Hassle Promise: Streamlined process for quick resolution
📱 Eligible Products
- Product Categories: General Electronics covered under AudioCodes support programs
- Product Condition: New AudioCodes products
- Purchase Requirements: Must purchase at or before contract expiration
- Excluded Products: Products outside AudioCodes support programs or with pre-existing damage
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Commercial or business use outside terms
- Software issues, viruses, data loss
- Accessories not included in original purchase
- Loss or theft (unless specified)
🎁 Additional Benefits
- Tech Support: 24/7 expert technical support included
📦 How to Purchase
- Purchase renewal via preferred reseller or quoting form
- Provide product and purchase details
- Receive confirmation and coverage documentation
- Register product online if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free AudioCodes product ownership.
AUDIOCODES – 1-Year Extended Warranty / Basic Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Basic Protection – General ...
