AudioCodes ACTS 1 license(s) 1 year(s)
Reliable protection and support for your AudioCodes products
The AudioCodes ACTS 1 license(s) 1 year(s) provides one year of extended coverage offering technical support and hardware repair options. This plan ensures financial protection and hassle-free repairs for eligible AudioCodes networking products, extending the value beyond the manufacturer warranty.
✅ What's Covered
- Mechanical/Electrical Failure: Coverage for product defects and failures after the manufacturer's warranty expires
- Power Surge Protection: Included to cover damage from electrical surges
📋 Coverage Details
- Duration: 1 year of coverage starting from contract activation
- Number of Claims: Unlimited claims within the coverage period
- Claim Limit: Subject to terms of the service agreement
🔧 Service & Repairs
- Service Type: Repair and hardware replacement options
- Repair Method: Depot service with mail-in or carry-in options
- Replacement Type: New or refurbished components as needed
- Turnaround Time: 4-hour or next business day response available
- Parts Quality: OEM parts and certified components
📞 Claims Process
- How to File: Through the AudioCodes customer support portal or authorized reseller
- Support Hours: 24/7 technical support access
- Documentation Required: Original receipt and product details
- Claim Approval: Typically processed promptly upon verification
- No Hassle Promise: Streamlined claims process for customer satisfaction
📱 Eligible Products
- Product Categories: Networking and General Electronics devices from AudioCodes
- Product Condition: New eligible products only
- Purchase Requirements: Must purchase warranty alongside or within specified time of product purchase
- Excluded Products: Commercial use equipment and items with pre-existing damage
❌ What's Not Covered
- Pre-existing damage or defects
- Cosmetic damage that does not affect function
- Intentional damage or misuse
- Commercial or business use
- Software issues, viruses, or data loss
- Accessories not included with original purchase
- Loss (theft not covered)
🎁 Additional Benefits
- Tech Support: 24/7 global technical support from AudioCodes experts
📦 How to Purchase
- Purchase with your AudioCodes product or within the allowable period after purchase
- Provide product details and purchase receipt during registration
- Receive confirmation and warranty coverage documentation
- Register your product online if required to activate coverage
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended coverage.
AUDIOCODES – 1-Year Extended Warranty / Basic Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Basic Protection – General ...
