AudioCodes ACTS 1 license(s) 1 year(s)
Reliable support and protection for your AudioCodes products.
The AudioCodes ACTS 1 license 1 year provides essential technical support and maintenance for eligible AudioCodes hardware. This extended warranty ensures financial protection against mechanical and electrical failures after the manufacturer warranty expires, delivering hassle-free repairs and continued product performance.
✅ What's Covered
- Mechanical/Electrical Failure: Coverage for hardware failures and defects beyond the manufacturer warranty period.
- Power Surge Protection: Included for damage caused by electrical surges.
📋 Coverage Details
- Duration: 1 year of coverage starting from the purchase date.
- Number of Claims: Unlimited claims within the coverage period.
- Claim Limit: Subject to the terms of the support agreement.
🔧 Service & Repairs
- Service Type: Repair and hardware replacement options.
- Repair Method: Depot, mail-in, or direct technical support.
- Replacement Type: Replacement with new or equivalent hardware.
- Turnaround Time: 4-hour or Next Business Day response options available.
- Parts Quality: Certified OEM components used for repairs and replacements.
📞 Claims Process
- How to File: Claims submitted via online portal or through authorized resellers.
- Support Hours: 24/7 technical support access.
- Documentation Required: Proof of purchase and product information.
- Claim Approval: Typically processed promptly by AudioCodes support team.
- No Hassle Promise: Streamlined process designed for customer convenience.
📱 Eligible Products
- Product Categories: General Electronics including AudioCodes networking hardware.
- Product Condition: New products eligible for coverage.
- Purchase Requirements: Contract purchase required prior to expiration of manufacturer warranty.
- Excluded Products: Commercial misuse and pre-existing damages are not covered.
❌ What's Not Covered
- Pre-existing damage or defects prior to warranty purchase.
- Cosmetic damage that does not impact product function.
- Intentional damage or misuse of the product.
- Commercial or business use unless specified.
- Software issues, viruses, or data loss.
- Accessories not included with the original product purchase.
- Loss of equipment unless theft protection is included.
🎁 Additional Benefits
- Tech Support: 24/7 access to expert AudioCodes technical support.
📦 How to Purchase
- Purchase with your AudioCodes product or before your warranty expires.
- Provide product details and proof of purchase to reseller.
- Receive warranty confirmation and coverage documents.
- Register your product online if required.
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended support.
AUDIOCODES – 1-Year Extended Warranty / Basic Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Basic Protection – General ...
