AudioCodes DVS-IPP_S14/YR warranty/support extension 1 license(s) 1 year(s)

Reliable protection to keep your electronics running smoothly

The AudioCodes DVS-IPP_S14/YR warranty/support extension provides 1 year of extended basic protection for compatible networking and general electronic devices. It offers financial security against mechanical and electrical failures beyond the manufacturer’s coverage, ensuring hassle-free repairs and customer support.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expires
• Power Surge Protection: Damage from electrical surges included

📋 Coverage Details

• Duration: 1 year of coverage starting after the original warranty
• Number of Claims: Unlimited claims during coverage period
• Claim Limit: Subject to plan terms and conditions

🔧 Service & Repairs

• Service Type: Repair or replacement options
• Repair Method: Depot mail-in or on-site service depending on device and location
• Replacement Type: New or certified refurbished parts
• Turnaround Time: Typically within 7–14 business days
• Parts Quality: OEM and certified components

📞 Claims Process

• How to File: Online portal and phone support available
• Support Hours: Standard business hours support
• Documentation Required: Proof of purchase and device information
• Claim Approval: Usually within 48 hours
• No Hassle Promise: Straightforward claims with customer support

📱 Eligible Products

• Product Categories: General Electronics and Networking devices
• Product Condition: New products only
• Purchase Requirements: Must be purchased with or shortly after the product
• Excluded Products: Commercial equipment, pre-existing damage excluded

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that does not affect function
• Intentional damage or misuse
• Commercial or business use
• Software issues, viruses, data loss
• Accessories not included in original purchase
• Loss or theft

🎁 Additional Benefits

• Tech Support: Access to customer support during business hours
• Transferable: Warranty may be transferred to a new owner
• Cancel Anytime: Pro-rated refund available if cancelled early

📦 How to Purchase

• Purchase with your product or within the allowed time frame
• Provide product details and proof of purchase
• Receive confirmation and warranty coverage documents
• Register your product online if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AUDIOCODES reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.