AudioCodes ACTS 1 license(s) 1 year(s)
Reliable protection and dedicated support for your electronics investment
The AudioCodes ACTS 1 license offers one year of extended warranty covering AudioCodes products with financial protection and hassle-free technical support. This plan ensures continuity of service beyond the manufacturer’s warranty for general electronics equipment.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty expires
📋 Coverage Details
- Duration: 1 year of coverage starting from contract activation
- Number of Claims: Unlimited claims during contract term
- Claim Limit: Subject to plan terms and conditions
🔧 Service & Repairs
- Service Type: Repair, replacement, or hardware RMA options
- Repair Method: Mail-in and depot service available
- Replacement Type: New or equivalent hardware replacements
- Turnaround Time: Typically fast response with options for 4-hour or next business day advance hardware replacement
- Parts Quality: Certified genuine or equivalent components used
📞 Claims Process
- How to File: Request support through reseller or AudioCodes customer portal
- Support Hours: 24/7 technical support from AudioCodes experts
- Documentation Required: Proof of purchase and product details
- Claim Approval: Fast evaluation with expert assistance
- No Hassle Promise: Simplified process designed for customer satisfaction
📱 Eligible Products
- Product Categories: General electronics products from AudioCodes
- Product Condition: New equipment purchased through authorized channels
- Purchase Requirements: Support contracts should be purchased or renewed timely
- Excluded Products: Commercial use beyond warranty scope not covered
❌ What's Not Covered
- Pre-existing damage or defects prior to coverage
- Cosmetic damage not impacting device function
- Intentional damage or misuse of product
- Commercial or business-grade use beyond scope
- Software issues, viruses, or data loss
- Accessories not purchased with original device
- Loss or theft (not included under basic protection)
🎁 Additional Benefits
- Tech Support: 24/7 access to expert customer technical support
📦 How to Purchase
- Purchase alongside AudioCodes products or renew before expiry
- Provide product details and proof of purchase
- Receive confirmation and warranty documents via email
- Register product online through reseller or AudioCodes portal if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.
AUDIOCODES – 1-Year Extended Warranty / Basic Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Basic Protection – General ...
