APC Base - 2 Year Software Support Contract (NBWL0355/NBWL0455)
Reliable protection and expert support for your electronic investment.
The APC Base - 2 Year Software Support Contract provides extended coverage focused on telephone service support for installation, setup, and configuration questions. This warranty protects new general electronics, including NetBotz appliances, offering financial protection and hassle-free repairs beyond the manufacturer’s warranty period.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects addressed after the manufacturer warranty expires
- Power Surge Protection: Coverage includes damage caused by electrical surges
📋 Coverage Details
- Duration: 2 years of coverage from contract start date
- Coverage Start: From installation/setup date
- Number of Claims: Unlimited claims during contract term
- Claim Limit: As specified in service contract
🔧 Service & Repairs
- Service Type: Replacement parts and expert telephone support
- Repair Method: Coordination via telephone support; parts shipped as needed
- Replacement Type: Replacement parts consistent with original components
- Turnaround Time: Timely response guaranteed during contract period
- Parts Quality: OEM certified components when applicable
📞 Claims Process
- How to File: Through customer telephone support
- Support Hours: Business hours availability
- Documentation Required: Proof of purchase and service details
- Claim Approval: Typical approval within business days
- No Hassle Promise: Streamlined process to minimize wait times
📱 Eligible Products
- Product Categories: General Electronics including NetBotz Appliances
- Product Condition: New products only
- Purchase Requirements: Contract purchased with or shortly after device purchase
- Excluded Products: Software support and related issues not covered
❌ What's Not Covered
- Pre-existing damage or defects
- Software issues, viruses, or data loss
- Accidental damage or theft (not included in this contract)
- Cosmetic damage without functional impact
- Commercial or business use unless specified otherwise
- Accessories not listed on original purchase
- Loss unless theft protection is included separately
🎁 Additional Benefits
- Tech Support: Expert telephone support for installation and setup questions
- Transferable: Contract may be transferable subject to terms
- Free Shipping: Replacement parts shipped at no extra cost
📦 How to Purchase
- Purchase with your NetBotz Appliance or within applicable window
- Provide product and purchase details during enrollment
- Receive confirmation and coverage documentation
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. APC reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with trusted support and avoid unexpected repair costs.
APC – 2-Year Extended Warranty – Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
APC – 2-Year Extended Warranty – Standard Protection – General Elec...
