POLY 1-Year Extended Warranty – Basic Protection – Office Equipment
Reliable extended coverage providing peace of mind for your office equipment investment.
The POLY 1-Year Extended Warranty – Basic Protection – Office Equipment offers one year of protection against mechanical and electrical failures for eligible office equipment beyond the manufacturer’s warranty. Designed for products no longer supported by the manufacturer, this plan delivers hassle-free repairs and financial protection to keep your devices operational.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects after manufacturer warranty expiration
📋 Coverage Details
- Duration: 1 year of coverage starting after manufacturer warranty ends
- Coverage Start: After manufacturer warranty expires
- Number of Claims: Unlimited claims during coverage period
- Claim Limit: Subject to product value and plan terms
🔧 Service & Repairs
- Service Type: Repair or replacement options available
- Repair Method: Depot service or mail-in repair
- Replacement Type: Refurbished or comparable model
- Turnaround Time: Typically within 7–14 business days
- Parts Quality: OEM or certified replacement parts
📞 Claims Process
- How to File: Online claim portal or phone support
- Support Hours: Business hours support availability
- Documentation Required: Proof of purchase and device information
- Claim Approval: Usually processed within 3 business days
- No Hassle Promise: Simple claim submission and handling
📱 Eligible Products
- Product Categories: Office equipment including communication devices
- Product Condition: New and refurbished eligible
- Purchase Requirements: Must purchase warranty within 30 days of product purchase
- Excluded Products: Commercial use, software, and unsupported peripherals
❌ What's Not Covered
- Pre-existing damage or defects
- Cosmetic damage that does not affect functionality
- Intentional damage or misuse
- Commercial or business use exclusions
- Software issues, viruses, and data loss
- Accessories not included in the original purchase
- Loss unless covered under theft protection (not included)
🎁 Additional Benefits
- Tech Support: Access to expert customer support during business hours
- No Lemon Guarantee: Not applicable
- Transferable: Warranty transferable to a new owner within coverage period
- Multi-Device Discount: Not applicable
- Cancel Anytime: Pro-rated refunds available if canceled early
📦 How to Purchase
- Purchase with your compatible office equipment or within 30 days of product purchase
- Provide product details and purchase receipt
- Receive confirmation and warranty documents via email
- Register your product online to activate coverage
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. POLY reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with reliable extended coverage.
POLY – 1-Year Extended Warranty / Basic Protection – Office Equipment
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Care information
Care information
👉 If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
👉Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
👉Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
👉Orders are only processed Monday-Friday (and not on public holidays).
👉You can expect your order to arrive within 3-5 days.
👉We do not ship to PO box addresses.
👉Our full shipping policy can be found here.
POLY – 1-Year Extended Warranty / Basic Protection – Office Equipment
