Lenovo International Services Entitlement Add On – Extended service agreement

Reliable protection for your Lenovo laptops and workstations

The Lenovo International Services Entitlement Add On – Extended service agreement provides 5 years of standard protection coverage, designed for eligible Lenovo ThinkPad P14s Gen 3, P15v Gen 3, and P16s Gen 1 models. This extended warranty safeguards your investment with hassle-free repairs and coverage of mechanical and electrical failures beyond the standard manufacturer warranty.

✅ What's Covered

• Mechanical/Electrical Failure: Repair of defects and component failures after the manufacturer warranty period.
• Power Surge Protection: Coverage included for damage caused by electrical surges.
• Accidental Damage: Not included
• Screen Damage: Not included
• Battery Degradation: Not included
• Theft Protection: Not included
• Normal Wear and Tear: Not included

📋 Coverage Details

• Duration: 5 years of extended service coverage beyond the standard warranty
• Number of Claims: Unlimited claims within the coverage period
• Claim Limit: Subject to Lenovo's coverage policies and repair costs

🔧 Service & Repairs

• Service Type: Repair and replacement for covered failures
• Repair Method: On-site service at customer location in metropolitan areas
• Replacement Type: Repair primarily; replacement at Lenovo's discretion
• Turnaround Time: Service dispatch during business hours, with potential delay if contacted after 4 pm local time
• Parts Quality: Original Lenovo certified parts

📞 Claims Process

• How to File: Phone support with technician dispatch if issue can’t be resolved remotely
• Support Hours: Lenovo’s normal in-country business hours
• Documentation Required: Product details and proof of purchase
• Claim Approval: Typically approved following remote diagnosis
• No Hassle Promise: Efficient and transparent claim handling

📱 Eligible Products

• Product Categories: Laptops & Computers (ThinkPad P14s Gen 3, P15v Gen 3, P16s Gen 1)
• Product Condition: New and eligible Lenovo devices covered
• Purchase Requirements: Must purchase within Lenovo policy timelines
• Excluded Products: Commercial use or pre-existing damage not covered

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that does not affect function
• Intentional damage or misuse
• Commercial or business use
• Software issues, viruses, data loss
• Accessories not part of original purchase
• Loss or theft

🎁 Additional Benefits

• Tech Support: Dedicated Lenovo customer support
• No Lemon Guarantee: Not specified
• Transferable: Not specified
• Multi-Device Discount: Not specified
• Cancel Anytime: Not specified

📦 How to Purchase

• Purchase with your Lenovo product or within Lenovo’s required timeframe
• Provide product details and receipt
• Receive confirmation and warranty documents
• Register your product with Lenovo if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. Lenovo reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with Lenovo’s extended service agreement.