Lenovo Courier/Carry-in Upgrade - Extended Service Agreement

Reliable protection for your Lenovo device with extended coverage and hassle-free repairs.

The Lenovo Courier/Carry-in Upgrade - Extended Service Agreement provides a 5-year extended warranty for ThinkPad P14s Gen 3, P15v Gen 3, and T15p Gen 3 models. It covers parts and labour, ensuring financial protection and convenient repair service beyond the original 3-year warranty period.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and manufacturer defects are covered after the original warranty expires
• Power Surge Protection: Included damage coverage from electrical surges
• Accidental Damage: Not included
• Screen Damage: Not included
• Battery Degradation: Not specified
• Theft Protection: Not included
• Normal Wear and Tear: Not specified

📋 Coverage Details

• Duration: 5 years from the original purchase date
• Number of Claims: Unlimited claims within the coverage period
• Claim Limit: Not specified

🔧 Service & Repairs

• Service Type: Parts and labour repair coverage
• Repair Method: Carry-in or courier to authorized service centers
• Replacement Type: Repair or replacement with certified parts
• Turnaround Time: Next business day dispatch after diagnosis where possible
• Parts Quality: Lenovo-certified parts and labour

📞 Claims Process

• How to File: Phone support with technician dispatch if needed
• Support Hours: During normal in-country business hours
• Documentation Required: Proof of purchase and warranty details
• Claim Approval: Typically after telephone diagnosis and verification
• No Hassle Promise: Onsite repairs in metropolitan areas where applicable

📱 Eligible Products

• Product Categories: Laptops & Computers (ThinkPad P14s Gen 3, P15v Gen 3, T15p Gen 3)
• Product Condition: New devices with original 3-year warranty
• Purchase Requirements: Must have original 3-year courier or carry-in warranty
• Excluded Products: Devices outside specified ThinkPad models or warranty scope

❌ What's Not Covered

• Pre-existing damage or defects
• Accidental damage such as drops or spills
• Theft or loss
• Intentional damage or misuse
• Software, virus, or data issues
• Accessories not originally purchased

🎁 Additional Benefits

• Tech Support: Access to Lenovo customer support phone service
• No Lemon Guarantee: Not specified
• Transferable: Not specified
• Multi-Device Discount: Not specified
• Cancel Anytime: Not specified

📦 How to Purchase

• Purchase alongside or after original device purchase within warranty period
• Provide product details and proof of original warranty
• Receive confirmation and detailed coverage documents
• Registration online if required by Lenovo

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. Lenovo reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with Lenovo’s extended warranty and enjoy worry-free ownership.