LENOVO 4 Year Onsite Support (Add-On)

Reliable protection and peace of mind for your Lenovo laptop.

The LENOVO 4 Year Onsite Support (Add-On) provides extended onsite warranty coverage for Lenovo laptops and computers, offering hassle-free repairs after your manufacturer warranty expires to help protect your investment and minimize downtime.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expires.
• Power Surge Protection: Included as part of standard coverage against electrical surges.

📋 Coverage Details

• Duration: 4 years of coverage, aligned to your base warranty term.
• Coverage Start: After manufacturer warranty expires.
• Number of Claims: Unlimited claims during coverage period.
• Claim Limit: Subject to Lenovo's standard service policies and contractual terms.

🔧 Service & Repairs

• Service Type: Repair or exchange service for eligible Lenovo machines.
• Repair Method: Onsite technician visits unless resolved remotely or by CRU/software updates.
• Replacement Type: Repair or exchange with Lenovo-qualified parts or replacement machines.
• Turnaround Time: Service appointment mutually agreed; designed to minimize downtime.
• Parts Quality: Lenovo OEM qualified parts and certified components.

📞 Claims Process

• How to File: Through Lenovo’s remote problem determination and service representative coordination.
• Support Hours: Business hours; technician appointments scheduled accordingly.
• Documentation Required: Product information and service authorization as per Lenovo process.
• Claim Approval: Based on initial remote problem determination and service eligibility.
• No Hassle Promise: Designed for fast, convenient repair service at your location.

📱 Eligible Products

• Product Categories: Laptops & Computers (Lenovo ThinkPad and eligible series).
• Product Condition: New Lenovo devices with matching warranty terms.
• Purchase Requirements: Must be purchased to match or extend existing warranty duration.
• Excluded Products: Non-Lenovo devices, mismatched warranty durations, non-compliant products.

❌ What's Not Covered

• Pre-existing damage or defects prior to coverage start.
• Cosmetic damage that does not affect device function.
• Intentional damage or misuse.
• Commercial or business use outside covered terms.
• Software issues, viruses, or data loss.
• Accessories not originally purchased with the product.
• Loss or theft (not included in this add-on service).

🎁 Additional Benefits

• Tech Support: Lenovo-trained technicians providing expert support.
• Transferable: Coverage terms may be transferable subject to Lenovo’s policies.
• Cancel Anytime: Terms subject to Lenovo's cancellation policy.

📦 How to Purchase

• Purchase alongside Lenovo product or within the warranty window.
• Provide proof of purchase and product details.
• Receive confirmation and warranty documentation.
• Register product with Lenovo if required for service eligibility.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with Lenovo’s trusted onsite warranty support.