Lenovo 4 Year Onsite Support (Add-On)

Reliable onsite support to protect your Lenovo investment

The Lenovo 4 Year Onsite Support (Add-On) extends your existing warranty by providing onsite repair service for Lenovo laptops and computers. Designed as a warranty add-on, it delivers hassle-free, convenient support that minimizes downtime and protects your IT investment over four years.

✅ What's Covered

• Mechanical/Electrical Failure: Repair or replacement of covered hardware defects after the base warranty expires
• Power Surge Protection: Not included
• Accidental Damage: Not included
• Screen Damage: Not included
• Battery Degradation: Not included
• Theft Protection: Not included
• Normal Wear and Tear: Not included

📋 Coverage Details

• Duration: 4 years of onsite warranty coverage aligned with base warranty term
• Number of Claims: Unlimited claims within coverage period
• Claim Limit: As per Lenovo service terms and conditions

🔧 Service & Repairs

• Service Type: Repair or replacement of defective parts or system
• Repair Method: Onsite technician visit upon problem determination
• Replacement Type: Repair or exchange with verified functionality
• Turnaround Time: Mutually agreed date and time for onsite support
• Parts Quality: Lenovo qualified OEM parts

📞 Claims Process

• How to File: Remote problem determination followed by onsite service request
• Support Hours: Standard Lenovo support hours (not specifically 24/7)
• Documentation Required: Proof of purchase and product details
• Claim Approval: Assessment by Lenovo technicians before onsite repair
• No Hassle Promise: Lenovo trained technicians ensure quality service

📱 Eligible Products

• Product Categories: Lenovo laptops and computers under Think branding
• Product Condition: New Lenovo devices with existing warranty
• Purchase Requirements: Must match the coverage period of base warranty
• Excluded Products: Products with shorter base warranty or pre-existing damage

❌ What's Not Covered

• Pre-existing damage or defects before plan extension
• Cosmetic damage not affecting function
• Intentional damage or misuse
• Commercial or business use exclusions where applicable
• Software, viruses, data loss
• Accessories not included in original purchase
• Loss or theft (not covered under this plan)

🎁 Additional Benefits

• Tech Support: Support by Lenovo trained technicians
• No Lemon Guarantee: Not specified
• Transferable: Not specified
• Multi-Device Discount: Not specified
• Cancel Anytime: Not specified

📦 How to Purchase

• Purchase alongside your Lenovo product or within warranty period
• Provide product details and receipt to validate coverage
• Receive confirmation and warranty documents
• Register product online if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. Lenovo reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with trusted onsite service that helps avoid unexpected repair costs and downtime.