Lenovo Premier Support Plus Upgrade - Extended service agreement - parts and labour - 4 years - on-site

Comprehensive protection for your Lenovo devices with peace of mind and hassle-free repairs.

The Lenovo Premier Support Plus Upgrade provides enhanced coverage including accidental damage protection and preventive IT support for eligible Lenovo ThinkCentre models. It offers financial protection and fast on-site repairs, keeping your business productive and secure.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered beyond the original manufacturer warranty period.
• Power Surge Protection: Protection against damage from electrical surges included.
• Accidental Damage: Coverage for drops, spills, and cracks to reduce repair costs.
• Screen Damage: Includes cracked or damaged display repairs.
• Battery Degradation: Extended battery warranty with certified replacement.
• Theft Protection: Not included.
• Normal Wear and Tear: Not explicitly covered.

📋 Coverage Details

• Duration: 4 years of coverage starting from upgrade activation.
• Number of Claims: Unlimited claims supported.
• Claim Limit: No specified maximum payout per claim documented.

🔧 Service & Repairs

• Service Type: Repair and replacement of covered parts.
• Repair Method: Next business day on-site service available.
• Replacement Type: New or certified refurbished components.
• Turnaround Time: Next business day response for on-site support.
• Parts Quality: Lenovo-certified parts and technicians ensure quality repairs.

📞 Claims Process

• How to File: Via phone, chat, or email with direct access to advanced technicians.
• Support Hours: 24/7/365 availability.
• Documentation Required: Product information and proof of purchase.
• Claim Approval: Quick unscripted troubleshooting with likely rapid approval.
• No Hassle Promise: Easy claim process with escalation to on-site service if needed.

📱 Eligible Products

• Product Categories: Lenovo ThinkCentre M90, M900, M90a Gen 2, Gen 3, Pro Gen 3, M910, M920z AIO, M93, X1 desktops.
• Product Condition: Applicable for devices with existing 3-year on-site warranty.
• Purchase Requirements: Upgrade available anytime within product warranty period.
• Excluded Products: Not specified, generally excludes commercial misuse or pre-existing damage.

❌ What's Not Covered

• Pre-existing damage or defects not identified prior to coverage.
• Cosmetic damage with no impact on device functionality.
• Intentional damage or misuse.
• Commercial or unauthorized business use limitations may apply.
• Software issues, viruses, or data loss are excluded.
• Accessories not included in original purchase not covered.
• Loss or theft not covered under this plan.

🎁 Additional Benefits

• Tech Support: 24/7 direct access to Lenovo advanced technical support.
• No Lemon Guarantee: Not specified.
• Transferable: Coverage can be transferred to another owner if device is sold.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Pro-rated refunds may be available upon cancellation.

📦 How to Purchase

• Purchase upgrade during or after original device purchase, within eligibility period.
• Provide existing warranty details and product information.
• Receive confirmation and coverage documentation by Lenovo.
• Register product and service plan online for activation.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your Lenovo investment and enjoy worry-free ownership with comprehensive support and accidental damage coverage.