Lenovo Premier Support Plus Upgrade - Extended Service Agreement

Comprehensive protection for your Lenovo devices and peace of mind.

The Lenovo Premier Support Plus Upgrade provides advanced coverage for eligible Lenovo ThinkCentre models, extending your warranty to 4 years with onsite support. This plan safeguards your investment with hassle-free repairs and coverage against hardware, software, and accidental damages.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered beyond the manufacturer's warranty period.
• Accidental Damage: Protection against drops, spills, and cracks to keep your device operational.
• Battery Degradation: Coverage for sealed battery replacement to minimize downtime.
• Power Surge Protection: Included protection against damage from electrical surges.

📋 Coverage Details

• Duration: 4 years of coverage from the start of the extended agreement.
• Number of Claims: Unlimited claims during the coverage period.
• Claim Limit: Subject to plan terms and conditions without specified maximum payout.

🔧 Service & Repairs

• Service Type: Repair or replacement for covered issues.
• Repair Method: Next business day on-site support to minimize disruption.
• Replacement Type: Repair or Lenovo-certified replacement parts and devices.
• Turnaround Time: Typically next business day service when onsite support is required.
• Parts Quality: Genuine Lenovo parts installed by certified technicians.

📞 Claims Process

• How to File: Via phone, chat, or email with direct access to advanced technicians.
• Support Hours: 24/7/365 support for hardware and software issues.
• Documentation Required: Proof of purchase and incident details as needed.
• Claim Approval: Fast resolution with unscripted troubleshooting provided.
• No Hassle Promise: Easy claim process with on-site support if remote resolution is not possible.

📱 Eligible Products

• Product Categories: ThinkCentre models including M90, M900, M90a Gen 2 & 3, M90a Pro Gen 3, M910, M920z All-In-One, M93, X1 desktops.
• Product Condition: New devices with existing 3 years on-site warranty eligible for upgrade.
• Purchase Requirements: Can be added when buying a new device or via warranty upgrade lookup for existing devices.
• Excluded Products: Other Lenovo product lines, refurbished or commercial-use products unless specified.

❌ What's Not Covered

• Pre-existing damage or defects prior to coverage activation.
• Cosmetic damage not affecting product functionality.
• Intentional damage, misuse, or neglect.
• Commercial or business use exclusions as specified in the policy.
• Software issues, viruses, or data loss.
• Accessories not originally included with the device purchase.
• Loss unless theft protection is purchased as part of coverage.

🎁 Additional Benefits

• Tech Support: 24/7 access to Lenovo-certified advanced technicians.
• Transferable: Coverage can be transferred to a new owner if you sell the device.
• Accidental Damage Protection: Significantly reduces repair costs for drops and spills.
• Sealed Battery Coverage: Up to 4 years of guaranteed battery replacement.

📦 How to Purchase

• Purchase with your new Lenovo device or within warranty upgrade window.
• Provide product serial number and receipt at point of sale or upgrade.
• Receive confirmation and documents detailing your coverage.
• Optional registration online for streamlined claim service.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. Lenovo reserves the right to repair, replace, or reimburse at their discretion.

Protect your Lenovo investment and enjoy worry-free ownership with comprehensive coverage and expert support.