Lenovo Premier Support Plus Upgrade

Comprehensive coverage to protect your Lenovo device and ensure peace of mind.

The Lenovo Premier Support Plus Upgrade offers an extended 4-year accidental damage protection plan designed for select ThinkCentre desktops. It provides faster issue resolution, on-site service, and financial protection against spills, drops, and hardware failure.

✅ What's Covered

• Mechanical/Electrical Failure: Coverage for hardware defects and failures beyond the manufacturer warranty period.
• Accidental Damage: Protection from drops, spills, cracks, and other accidental damages.
• Battery Degradation: Includes sealed battery warranty with technician-supported replacements to minimize downtime.
• Normal Wear and Tear: Coverage includes everyday use issues such as button or hinge failures.

📋 Coverage Details

• Duration: 4 years of coverage starting after the original 3-year onsite warranty.
• Number of Claims: Unlimited claims during coverage term.
• Claim Limit: No stated maximum payout per claim.

🔧 Service & Repairs

• Service Type: Repair or replacement of covered parts including hardware and battery.
• Repair Method: On-site next business day service for eligible devices.
• Replacement Type: Certified Lenovo parts and components used for replacements.
• Turnaround Time: Next business day on-site support ensures minimal downtime.
• Parts Quality: Lenovo-certified technician repairs with genuine OEM parts.

📞 Claims Process

• How to File: Claims can be made via phone, chat, or email.
• Support Hours: 24/7/365 access to advanced technical support.
• Documentation Required: Purchase receipt and device information may be requested.
• Claim Approval: Typically rapid response with unscripted solutions from experienced technicians.
• No Hassle Promise: Streamlined claim process with priority parts and service.

📱 Eligible Products

• Product Categories: Select Lenovo ThinkCentre models including M90, M900 series desktops.
• Product Condition: New devices with existing 3-year onsite warranty eligible for upgrade.
• Purchase Requirements: Upgrade available via Warranty Lookup or at purchase.
• Excluded Products: Devices without active warranty or outside specified models not eligible.

❌ What's Not Covered

• Pre-existing damage or defects prior to coverage start.
• Intentional damage or misuse of the device.
• Commercial or business use not covered under this plan.
• Software issues, viruses, and data loss.
• Accessories not included in the original device purchase.
• Loss or theft not covered under this accidental damage plan.

🎁 Additional Benefits

• Tech Support: 24/7/365 direct access to advanced Lenovo technicians.
• Transferable: Coverage can be transferred to new device owners during the warranty term.
• Cancel Anytime: Pro-rated refund available upon cancellation.

📦 How to Purchase

• Purchase or upgrade within warranty period via Lenovo Warranty Lookup or with new device.
• Provide product details and proof of purchase.
• Receive confirmation and coverage documentation.
• Register online if required to activate coverage.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the protection plan agreement. Lenovo reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with Lenovo Premier Support Plus.