Lenovo Premier Support Plus Upgrade - Extended service agreement - parts and labour

Comprehensive protection and expert support for your Lenovo devices

The Lenovo Premier Support Plus Upgrade offers 4 years of extended warranty coverage with Accidental Damage Protection for eligible Lenovo desktops and all-in-one systems. Designed for ThinkCentre models including M90, M900, M90a Gen 2, M90a Gen 3, M90a Pro Gen 3, M910, M920z AIO, M93, and X1, this plan delivers hassle-free repairs and financial protection to keep your business running smoothly.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period.
• Accidental Damage: Protection against drops, spills, and cracks.
• Battery Degradation: Certified battery replacement included up to 4 years (sealed battery coverage).

📋 Coverage Details

• Duration: 4 years of coverage starting after initial 3-year on-site warranty.
• Number of Claims: Unlimited claims within coverage period.
• Claim Limit: Subject to plan terms; priority parts and labor included.

🔧 Service & Repairs

• Service Type: Repair or replacement for covered issues.
• Repair Method: Next business day on-site support for unresolved remote issues.
• Replacement Type: OEM parts and Lenovo-certified technicians ensure quality repair or replacements.
• Turnaround Time: Fast diagnosis and next-day service for on-site repairs.
• Parts Quality: Genuine Lenovo components and certified parts.

📞 Claims Process

• How to File: Submit claims via phone, chat, or email with direct access to advanced technicians.
• Support Hours: 24/7/365 hardware and software support.
• Documentation Required: Proof of purchase and device details.
• Claim Approval: Rapid evaluation with unscripted solutions.
• No Hassle Promise: Easy claims and seamless on-site support if issues remain unresolved remotely.

📱 Eligible Products

• Product Categories: Desktop computers and all-in-one systems including ThinkCentre and X1 series.
• Product Condition: New devices with existing 3-year on-site warranty.
• Purchase Requirements: Upgrade applicable for systems with initial 3-year warranty.
• Excluded Products: Non-supported models and products without original warranty.

❌ What's Not Covered

• Pre-existing damage or defects before coverage start.
• Cosmetic damage not affecting device function.
• Intentional damage, misuse, or abuse.
• Commercial use beyond warranty scope.
• Software malfunctions, viruses, or data loss.
• Accessories not initially included with the product.
• Loss or theft (unless covered under separate plans).

🎁 Additional Benefits

• Tech Support: 24/7 access to expert Lenovo technicians for hardware, software, and peripheral issues.
• Transferable: Warranty can be transferred to new owner during device resale.

📦 How to Purchase

• Purchase when buying a new Lenovo device or upgrade existing warranty via Warranty Lookup.
• Provide device details and receipt to validate coverage.
• Receive confirmation and warranty documentation via email.
• Register your product online if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the protection plan agreement. Lenovo reserves the right to repair, replace, or reimburse at their discretion.

Protect your Lenovo investment and enjoy worry-free ownership with comprehensive support and repair coverage.