Lenovo Premier Support Plus Upgrade – Extended service agreement – 4-Year Accidental Damage Protection

Comprehensive protection and peace of mind for your Lenovo devices.

The Lenovo Premier Support Plus Upgrade provides accelerated issue resolution and extended coverage for select ThinkCentre and Think devices. Designed for systems with an initial 3-year on-site warranty, this 4-year plan ensures financial protection and hassle-free repairs for hardware, software, and peripheral issues, safeguarding your investment and minimizing downtime.

✅ What's Covered

• Mechanical/Electrical Failure: Component defects and hardware failures after manufacturer warranty ends
• Accidental Damage: Protection against drops, spills, and cracks
• Battery Degradation: Sealed battery replacement coverage for up to 4 years
• Normal Wear and Tear: Coverage of common component wear including buttons, hinges, and ports

📋 Coverage Details

• Duration: 4 years of coverage starting after initial manufacturer warranty
• Number of Claims: Unlimited claims during coverage period
• Claim Limit: No specified maximum payout per claim, coverage subject to plan agreement

🔧 Service & Repairs

• Service Type: Repair or replacement of defective or damaged parts
• Repair Method: On-site service with next business day response
• Replacement Type: Refurbished or comparable models as needed
• Turnaround Time: Typically next business day for on-site support
• Parts Quality: Lenovo-certified OEM parts and components

📞 Claims Process

• How to File: Via phone, chat, or email with direct access to advanced technicians
• Support Hours: 24/7/365 availability
• Documentation Required: Proof of purchase, device details, and damage description
• Claim Approval: Fast resolution with unscripted technician support
• No Hassle Promise: Easy claim submission and support throughout the process

📱 Eligible Products

• Product Categories: ThinkCentre M90, M900, M90a Gen 2/3, M90a Pro Gen 3, M910, M920z AIO, M93, X1 desktops and workstations
• Product Condition: New devices with original 3-year on-site warranty
• Purchase Requirements: Upgrade applicable for eligible Lenovo systems
• Excluded Products: Devices without original warranty or commercial fleet exclusions

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage without impact on device function
• Intentional damage or misuse
• Commercial or business use beyond covered limits
• Software issues, viruses, or data loss
• Accessories not originally purchased with device
• Loss or theft (unless specified under separate coverage)

🎁 Additional Benefits

• Tech Support: 24/7 access to Lenovo advanced technical support
• No Lemon Guarantee: Replacement device after multiple repair attempts
• Transferable: Warranty can be transferred to new owners
• Cancel Anytime: Pro-rated refund if plan is canceled early

📦 How to Purchase

• Purchase with new Lenovo device or upgrade existing support within eligibility window
• Provide product details and original proof of purchase
• Receive confirmation and detailed coverage documentation
• Register your warranty online if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. Lenovo reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with Lenovo Premier Support Plus.