Lenovo 2Y Onsite Upgrade 2 year(s)

Reliable protection for your office equipment with expert onsite repairs.

The Lenovo 2Y Onsite Upgrade 2 year(s) extends coverage for your Lenovo products, offering standard protection for mechanical and electrical failures after the manufacturer warranty. This upgrade frees your technicians to focus on key tasks while Lenovo provides hassle-free and convenient onsite repair services during normal business hours.

✅ What's Covered

• Mechanical/Electrical Failure: Coverage for defects and component failures beyond the manufacturer warranty period.
• Power Surge Protection: Protection against damage caused by electrical surges.

📋 Coverage Details

• Duration: 2 years of coverage starting after base warranty expiration.
• Number of Claims: Unlimited claims during coverage period.
• Claim Limit: Subject to Lenovo’s repair or replacement policy.

🔧 Service & Repairs

• Service Type: Onsite repair service by certified technicians.
• Repair Method: Onsite repairs at your business location within metropolitan areas.
• Replacement Type: Repair with OEM parts or certified components.
• Turnaround Time: Service during normal business hours; calls after 4 pm local time may delay dispatch by one business day.
• Parts Quality: Genuine Lenovo parts and certified components.

📞 Claims Process

• How to File: Telephone support with escalation to onsite technician dispatch.
• Support Hours: Lenovo normal in-country business hours.
• Documentation Required: Product details and proof of coverage.
• Claim Approval: Determined after phone diagnosis and eligibility verification.
• No Hassle Promise: Efficient onsite repair avoiding shipping and downtime.

📱 Eligible Products

• Product Categories: Office Equipment, including Lenovo workstations and compatible devices.
• Product Condition: New Lenovo products eligible post base warranty.
• Purchase Requirements: Must purchase upgrade alongside or within warranty period.
• Excluded Products: Products outside Lenovo warranty scope, commercial abuse, or pre-existing damage.

❌ What's Not Covered

• Pre-existing damage or defects.
• Cosmetic damage that does not affect function.
• Intentional damage or misuse.
• Commercial or business abuse beyond normal use.
• Software issues, viruses, or data loss.
• Accessories not covered under original purchase.
• Loss unless specifically covered under warranty terms.

🎁 Additional Benefits

• Tech Support: Access to Lenovo phone support for troubleshooting.
• Transferable: Coverage may transfer to new owner if product is sold.

📦 How to Purchase

• Purchase with your Lenovo product or within manufacturer warranty period.
• Provide product details and receipt for registration.
• Receive confirmation and coverage documents promptly.
• Register your product on Lenovo’s support portal if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with Lenovo’s dependable onsite warranty coverage and enjoy worry-free ownership.