Lenovo Keep Your Drive - Extended Service Agreement - 2 Years

Peace of mind with reliable mechanical failure protection for your Lenovo device

The Lenovo Keep Your Drive - Extended Service Agreement - 2 Years provides coverage for mechanical and electrical failures on select new Lenovo Chromebooks and laptops. This plan helps protect your investment by offering hassle-free repairs while allowing you to retain your original hard drive and data.

✅ What's Covered

• Mechanical/Electrical Failure: Covered defects and failures after the standard manufacturer warranty period
• Power Surge Protection: Not included
• Accidental Damage: Not included
• Screen Damage: Not included
• Battery Degradation: Not included
• Theft Protection: Not included
• Normal Wear and Tear: Not included

📋 Coverage Details

• Duration: 2 years of coverage starting from the purchase date and continuing through the system's limited warranty period
• Coverage Start: From purchase date
• Number of Claims: Multiple claims allowed covering multiple hard drives or failures
• Claim Limit: No specified maximum payout per claim

🔧 Service & Repairs

• Service Type: Replacement of defective hard drives while retaining the original drive and data
• Repair Method: Depot service with onsite upgrade options for specific models
• Replacement Type: Refurbished or new parts at Lenovo’s discretion
• Turnaround Time: Timely service aimed at minimizing downtime
• Parts Quality: Certified Lenovo components and OEM parts

📞 Claims Process

• How to File: Claims processed via Lenovo support online or phone
• Support Hours: Standard business hours with extended support options
• Documentation Required: Proof of purchase and device details
• Claim Approval: Typically approved promptly upon inspection
• No Hassle Promise: Allows customers to keep their drives, eliminating transit tracking

📱 Eligible Products

• Product Categories: Selected Lenovo Chromebooks and laptops
• Product Condition: New devices only
• Purchase Requirements: Must be purchased with or aligned to the system purchase warranty period
• Excluded Products: Devices outside listed models or commercial use

❌ What's Not Covered

• Pre-existing damage or defects outside warranty scope
• Cosmetic damage not affecting function
• Intentional damage or misuse
• Commercial or business use not covered
• Software issues, viruses, data loss
• Accessories not included in original purchase
• Loss or theft of drives is not covered

🎁 Additional Benefits

• Tech Support: Access to Lenovo technical support services
• No Lemon Guarantee: Not applicable
• Transferable: Service agreement may transfer with device ownership
• Multi-Device Discount: Not specified
• Cancel Anytime: Pro-rated refund policy available if applicable

📦 How to Purchase

• Purchase alongside your Lenovo device or within warranty period
• Provide product and purchase details upon enrollment
• Receive confirmation and documentation of coverage
• Register your product on Lenovo’s platform if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with Lenovo’s Keep Your Drive service and enjoy worry-free device ownership with enhanced data security coverage.