DELL – 5-Year Extended Warranty / ProSupport – Laptops & Computers

Extended protection and expert support to keep your device running smoothly.

The DELL – 5-Year Extended Warranty / ProSupport – Laptops & Computers extends coverage beyond the original manufacturer warranty for eligible commercial PCs, providing financial protection with advanced technical support and hassle-free onsite repairs.

✅ What's Covered

• Mechanical/Electrical Failure: Coverage for hardware component failures and defects after the manufacturer warranty expires
• Power Surge Protection: Included to protect against damage caused by electrical surges
• Accidental Damage: Not included
• Screen Damage: Not included
• Battery Degradation: Not specified
• Theft Protection: Not included
• Normal Wear and Tear: Not specified

📋 Coverage Details

• Duration: 5 years of coverage starting after the original 3-year basic onsite warranty expires
• Coverage Start: After expiration of the initial 3-year manufacturer warranty
• Number of Claims: Unlimited claims during coverage period
• Claim Limit: Not specified

🔧 Service & Repairs

• Service Type: Onsite repair service and support
• Repair Method: Next business day onsite repairs by in-region engineers
• Replacement Type: Not specified
• Turnaround Time: Next business day
• Parts Quality: OEM and certified parts

📞 Claims Process

• How to File: Online portal and direct support access
• Support Hours: 24/7 support availability
• Documentation Required: Proof of purchase and product details
• Claim Approval: Typically prompt with proactive issue resolution
• No Hassle Promise: Automated and telemetry-driven repair dispatch for convenience

📱 Eligible Products

• Product Categories: Commercial PCs, including desktops and laptops
• Product Condition: New products eligible
• Purchase Requirements: Upgrade purchased before expiry of existing warranty
• Excluded Products: Consumer/non-commercial devices

❌ What's Not Covered

• Pre-existing damage or defects
• Accidental damage such as drops, spills, or cracks
• Theft or loss
• Commercial misuse outside terms
• Software issues, viruses, or data loss
• Accessories not included in original purchase

🎁 Additional Benefits

• Tech Support: 24/7 direct access to expert engineers
• No Lemon Guarantee: Not specified
• Transferable: Not specified
• Multi-Device Discount: Not specified
• Cancel Anytime: Not specified

📦 How to Purchase

• Purchase upgrade from 3-year Basic Onsite to 5-year ProSupport within warranty term
• Provide product and purchase details
• Receive confirmation and coverage documents
• Register product online as required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. DELL reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with extended expert support and enjoy worry-free ownership.