DELL Upgrade from 1Y Basic Onsite to 3Y ProSupport
Comprehensive protection and peace of mind for your business devices.
The DELL Upgrade from 1Y Basic Onsite to 3Y ProSupport extends your coverage to three years after the initial basic onsite warranty. Designed for new commercial laptops and computers, it provides expert repairs with next business day onsite service to minimize downtime and protect your investment.
✅ What's Covered
- Mechanical/Electrical Failure: Coverage for component failures and defects after the manufacturer warranty expires
- Power Surge Protection: Included as part of standard protection
- Accidental Damage: Not included
- Screen Damage: Not covered
- Battery Degradation: Not specified
- Theft Protection: Not included
- Normal Wear and Tear: Not covered
📋 Coverage Details
- Duration: 3 years of coverage starting after 1 year basic onsite warranty
- Coverage Start: After original 1-year basic onsite warranty expires
- Number of Claims: Unlimited claims during coverage period
- Claim Limit: Not explicitly stated
🔧 Service & Repairs
- Service Type: Repair or onsite replacement service
- Repair Method: Next business day onsite repairs with direct access to engineers
- Replacement Type: Replacement with comparable components or unit as needed
- Turnaround Time: Next business day response
- Parts Quality: OEM and certified parts only
📞 Claims Process
- How to File: Online portal and direct phone access to Dell ProSupport engineers
- Support Hours: 24/7 availability including proactive issue resolution monitoring
- Documentation Required: Proof of purchase and product details
- Claim Approval: Typically fast, with telemetry-driven proactive detection support
- No Hassle Promise: Streamlined, proactive service reduces downtime and effort
📱 Eligible Products
- Product Categories: Laptops and commercial PCs eligible
- Product Condition: New devices eligible for upgrade from 1-year basic onsite warranty
- Purchase Requirements: Upgrade purchased during or shortly after original 1-year warranty period
- Excluded Products: Non-commercial or unsupported devices excluded
❌ What's Not Covered
- Pre-existing damage or defects
- Accidental damage such as drops, spills, or cracks
- Theft or loss
- Normal wear and tear
- Software issues or data loss
- Commercial misuse or unauthorized repairs
🎁 Additional Benefits
- Tech Support: 24/7 direct access to in-region Dell engineers
- No Lemon Guarantee: Not specified
- Transferable: Not specified
- Multi-Device Discount: Not specified
- Cancel Anytime: Not specified
📦 How to Purchase
- Purchase as an upgrade during or shortly after original warranty period
- Provide product and warranty details
- Receive confirmation and coverage documentation from Dell
- Register product online if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. DELL reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with Dell ProSupport extended coverage.
DELL – 3-Year Extended Warranty / Standard Protection – Laptops & Computers
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
DELL – 3-Year Extended Warranty / Standard Protection – Laptops &am...
