AudioCodes ACTS24X7-M500_S8/YR Warranty/Support Extension 1 Year

Reliable protection and expert support for your technology investment.

The AudioCodes ACTS24X7-M500_S8/YR Warranty/Support Extension offers comprehensive technical support and warranty coverage for AudioCodes products, ensuring your devices remain functional and supported throughout the coverage period. Designed for AudioCodes customers, it delivers financial protection and hassle-free repairs with access to expert assistance.

✅ What's Covered

• Mechanical/Electrical Failure: Coverage for component failures and defects beyond manufacturer warranty.
• Power Surge Protection: Included damage coverage from electrical surges.

📋 Coverage Details

• Duration: 1 year of coverage from purchase date.
• Number of Claims: Unlimited support and service claims during the term.
• Claim Limit: Subject to AudioCodes standard warranty terms.

🔧 Service & Repairs

• Service Type: Repair and replacement services including Advance Hardware Replacement and Managed Spares options.
• Repair Method: Depot and mail-in repair services supported by technical teams.
• Replacement Type: New or equivalent refurbished hardware.
• Turnaround Time: Options including 4-hour Managed Spares for critical needs.
• Parts Quality: OEM and certified components.

📞 Claims Process

• How to File: Via AudioCodes iSupport service desk and 24x7 hotline.
• Support Hours: 24/7 urgent hotline support and global technical assistance.
• Documentation Required: Proof of purchase and incident details.
• Claim Approval: Expedited for urgent issues via dedicated support.
• No Hassle Promise: Streamlined support and resolution process.

📱 Eligible Products

• Product Categories: General Electronics (AudioCodes devices and related hardware).
• Product Condition: New and manufacturer-supported products.
• Purchase Requirements: Warranty extension purchased with or after original purchase.
• Excluded Products: Products with prior damage or used commercially outside terms.

❌ What's Not Covered

• Pre-existing damage or defects prior to coverage.
• Intentional damage or misuse.
• Software issues, viruses, or data loss.
• Accessories not included in original purchase.
• Loss or theft (unless specified in alternative plans).

🎁 Additional Benefits

• Tech Support: 24/7 global technical support and expert assistance.
• Transferable: Warranty may be transferable to new owners.

📦 How to Purchase

• Purchase with your AudioCodes product or within extension period.
• Provide product details and original purchase receipt.
• Receive confirmation and warranty documentation from AudioCodes.
• Register your warranty online via AudioCodes portal if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with trusted support and enjoy worry-free ownership.