AudioCodes ACTS24X7-M4K_S13/YR warranty/support extension 1 year

Reliable protection for your AudioCodes products ensuring peace of mind.

The AudioCodes ACTS24X7-M4K_S13/YR warranty/support extension 1 year provides comprehensive Level 2-4 remote technical support for deployed products, offering financial protection and hassle-free assistance for your valuable equipment.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty.
• Power Surge Protection: Damage from electrical surges included.

📋 Coverage Details

• Duration: 1 year of coverage starting from purchase.
• Number of Claims: Unlimited remote technical support incidents.
• Claim Limit: As per support agreement terms.

🔧 Service & Repairs

• Service Type: Remote technical support (Level 2-4).
• Repair Method: Remote diagnosis and guidance.
• Replacement Type: Various hardware replacement options including Repair and Return, Advance Hardware Replacement, and 4-hour Managed Spares service.
• Turnaround Time: As per priority level and service agreement.
• Parts Quality: OEM and certified components used for hardware replacements.

📞 Claims Process

• How to File: Via global support team contact channels including online and phone.
• Support Hours: 24/7 for urgent priority issues; business hours Monday-Friday for others.
• Documentation Required: Proof of purchase and product details.
• Claim Approval: Prompt approval subject to terms.
• No Hassle Promise: Managed support with professional, timely assistance.

📱 Eligible Products

• Product Categories: General Electronics including AudioCodes deployed hardware.
• Product Condition: Products currently deployed and under service agreement.
• Purchase Requirements: Support agreement purchased for a 12-month period.
• Excluded Products: Products outside manufacturer coverage or without active support contracts.

❌ What's Not Covered

• Pre-existing damage or defects not reported at enrollment.
• Intentional damage or misuse.
• Software issues, viruses, or data loss.
• Accessories not covered under original product agreement.

🎁 Additional Benefits

• Tech Support: 24/7 global technical expertise available.
• Transferable: Coverage may be subject to transfer per agreement.

📦 How to Purchase

• Purchase alongside AudioCodes hardware or as a support contract extension.
• Provide product details and receipt to validate purchase.
• Receive confirmation and access to support resources.
• Register product and contract with AudioCodes global support.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with AudioCodes expert support and enjoy worry-free ownership.