AudioCodes ACTS 1 license(s) 1 year(s)

Reliable protection and expert support for your AudioCodes products.

The AudioCodes ACTS 1 license(s) 1 year(s) offers comprehensive technical support and warranty coverage for AudioCodes devices, ensuring financial protection and hassle-free repairs beyond the manufacturer warranty.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty period
• Power Surge Protection: Damage caused by electrical surges included

📋 Coverage Details

• Duration: 1 year of coverage starting from purchase activation
• Number of Claims: Unlimited claims during coverage period
• Claim Limit: Subject to AudioCodes warranty terms

🔧 Service & Repairs

• Service Type: Repair and hardware replacement options
• Repair Method: Depot and mail-in service supported
• Replacement Type: New or refurbished parts and devices
• Turnaround Time: 4-hour or Next Business Day response with Advance Hardware Replacement
• Parts Quality: OEM and certified components

📞 Claims Process

• How to File: Request quote from reseller or submit via online Support Quotation Request form
• Support Hours: 24/7 technical support access
• Documentation Required: Proof of purchase and product details
• Claim Approval: Typically processed promptly by AudioCodes support
• No Hassle Promise: Streamlined support for hassle-free claims

📱 Eligible Products

• Product Categories: General Electronics including AudioCodes communication devices
• Product Condition: New products eligible
• Purchase Requirements: Must be purchased directly from AudioCodes or authorized reseller
• Excluded Products: Non-authorized products and prior-damaged devices

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that does not affect function
• Intentional damage or misuse
• Commercial or business use outside normal consumer coverage
• Software issues, viruses, data loss
• Accessories not included in original purchase
• Loss (unless theft coverage included, which is not in this plan)

🎁 Additional Benefits

• Tech Support: 24/7 expert AudioCodes technical support
• Transferable: Coverage transferable to new owner if device is sold

📦 How to Purchase

• Purchase with your AudioCodes product or before original warranty expiration
• Provide product serial and purchase receipt
• Receive confirmation and coverage documentation via Email
• Register your product on AudioCodes support portal if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AUDIOCODES reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with AudioCodes and enjoy worry-free ownership backed by expert support and reliable coverage.