AudioCodes ACTS24X7-SBC_S11/YR warranty/support extension 1 license(s) 1 year(s)
Reliable protection and expert support for your AudioCodes products.
The AudioCodes ACTS24X7-SBC_S11/YR warranty/support extension provides 1 year of comprehensive technical support and hardware repair coverage for AudioCodes devices. Designed to extend your manufacturer warranty, this plan offers financial protection and hassle-free repairs with expert assistance around the clock.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expires
- Power Surge Protection: Damage caused by electrical surges is included
📋 Coverage Details
- Duration: 1 year of coverage starting from the activation date
- Number of Claims: Unlimited claims within the coverage period
- Claim Limit: As per plan terms and hardware replacement options
🔧 Service & Repairs
- Service Type: Repair and replacement options including Standard Repair and Return
- Repair Method: Mail-in and depot service supported
- Replacement Type: Refurbished or equivalent models for hardware replacement
- Turnaround Time: Dependent on service type; includes options like Advance Hardware Replacement and Managed Spares
- Parts Quality: Certified OEM parts used for repairs
📞 Claims Process
- How to File: Via AudioCodes iSupport service desk and 24/7 hotline
- Support Hours: 24x7 for urgent issues; business hours for standard requests
- Documentation Required: Proof of purchase, device information, and problem details
- Claim Approval: Timely review by AudioCodes Voice Engineers
- No Hassle Promise: Efficient resolution process focused on customer satisfaction
📱 Eligible Products
- Product Categories: General Electronics, specifically AudioCodes products covered under ACTS service
- Product Condition: New and supported devices as per AudioCodes eligibility
- Purchase Requirements: Typically purchased concurrently or prior to warranty expiration
- Excluded Products: Non-AudioCodes equipment and products outside service scope
❌ What's Not Covered
- Pre-existing damage or defects not reported at purchase
- Cosmetic damage not affecting functionality
- Intentional damage or misuse
- Commercial or non-authorized use if excluded by plan terms
- Software issues, viruses, or data loss
- Accessories not originally covered
- Loss or theft not covered under this Standard Protection plan
🎁 Additional Benefits
- Tech Support: 24/7 access to AudioCodes technical experts
📦 How to Purchase
- Purchase together with your AudioCodes product or before warranty expires
- Provide purchase documentation and product details
- Receive confirmation and warranty extension documents
- Register your product with AudioCodes if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with extended professional support.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
