AudioCodes ACTS9X5-SBC_S53/YR warranty/support extension 1 license(s) 1 year(s)
Reliable protection and support for your AudioCodes product
The AudioCodes ACTS9X5-SBC_S53/YR warranty/support extension provides comprehensive 1-year coverage focused on standard protection including power surge and mechanical failure. Designed for AudioCodes networking and communication products, it offers financial protection and expert technical support to ensure hassle-free operations.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty
- Power Surge Protection: Damage from electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting at purchase
- Number of Claims: Unlimited claims during coverage period
- Claim Limit: Subject to terms of the service agreement
🔧 Service & Repairs
- Service Type: Repair and return service with optional advance hardware replacement
- Repair Method: Depot-based repair and managed spares available
- Replacement Type: Refurbished or comparable model if repair is not possible
- Turnaround Time: Varies, with 4-hour managed spares option
- Parts Quality: Certified components and software updates included
📞 Claims Process
- How to File: Via AudioCodes iSupport service desk and hotline
- Support Hours: 9x5 remote support with 24x7 hotline for urgent issues
- Documentation Required: Proof of purchase and incident details
- Claim Approval: Timely resolution through dedicated technical engineers
- No Hassle Promise: Streamlined claim handling for operational efficiency
📱 Eligible Products
- Product Categories: General Electronics, specifically AudioCodes networking devices
- Product Condition: New and supported audio/communication hardware
- Purchase Requirements: Must be active license holder for the product
- Excluded Products: Non-AudioCodes products or those outside supported categories
❌ What's Not Covered
- Pre-existing damage or defects
- Cosmetic damage that does not affect function
- Intentional damage or misuse
- Commercial or business misuse outside normal operation
- Software issues, viruses, or data loss
- Accessories not listed on original purchase
- Loss (unless theft coverage included)
🎁 Additional Benefits
- Tech Support: Access to technical expertise and 24/7 hotline support for urgent needs
- No Lemon Guarantee: Not applicable
- Transferable: Not specified
- Multi-Device Discount: Not specified
- Cancel Anytime: Not specified
📦 How to Purchase
- Purchase alongside your AudioCodes product or license
- Provide product license details and proof of purchase
- Receive confirmation and support documentation
- Register product coverage via AudioCodes portal if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty support.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
