AudioCodes ACTS24X7-M4K_S12/YR warranty/support extension 1 year

Reliable protection and expert support for your AudioCodes products.

The AudioCodes ACTS24X7-M4K_S12/YR warranty/support extension provides 1 year of Level 2-4 remote technical support and hardware replacement options, ensuring your deployed products are protected against mechanical and electrical failures with timely assistance and repair solutions.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty.
• Power Surge Protection: Damage from electrical surges included.

📋 Coverage Details

• Duration: 1 year of coverage from activation date.
• Number of Claims: Unlimited claims during coverage period.
• Claim Limit: Subject to terms of service and hardware replacement policy.

🔧 Service & Repairs

• Service Type: Remote Level 2-4 technical support and hardware repair or replacement.
• Repair Method: Repair and Return, Advance Hardware Replacement, 4-hour Managed Spares service.
• Replacement Type: New or certified replacement units.
• Turnaround Time: Managed spares available within 4 hours in select locations.
• Parts Quality: OEM parts and certified components used for repairs.

📞 Claims Process

• How to File: Contact Global Support team via phone or online portal.
• Support Hours: 24/7 for urgent priority issues; business hours for others.
• Documentation Required: Proof of purchase, device details.
• Claim Approval: Fast approval based on issue priority.
• No Hassle Promise: Streamlined claims with expert assistance.

📱 Eligible Products

• Product Categories: General Electronics devices from AudioCodes.
• Product Condition: Deployed and active AudioCodes products.
• Purchase Requirements: Must purchase warranty extension within valid period.
• Excluded Products: Non-AudioCodes products, products with pre-existing damage.

❌ What's Not Covered

• Pre-existing damage or defects before coverage start.
• Cosmetic damage not affecting function.
• Intentional damage or misuse.
• Commercial use outside warranty terms.
• Software issues, viruses, data loss.
• Accessories not listed on original purchase.
• Loss (unless theft coverage included).

🎁 Additional Benefits

• Tech Support: 24/7 Global Support team offering expert assistance.
• No Lemon Guarantee: Not specified.
• Transferable: Not specified.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Not specified.

📦 How to Purchase

• Purchase with your AudioCodes product or eligible deployed devices.
• Provide product details and proof of purchase.
• Receive confirmation and support documentation.
• Register product online if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with comprehensive support and enjoy worry-free ownership.