AudioCodes ACTS24X7-MVE_S3/YR warranty/support extension 1 license(s) 1 year(s)

Comprehensive support and reliable coverage for your AudioCodes products.

The AudioCodes ACTS24X7-MVE_S3/YR warranty/support extension provides one year of extended protection for AudioCodes devices, offering financial security and hassle-free technical support. This service ensures your products receive ongoing maintenance, software updates, and repair or replacement coverage beyond the manufacturer warranty.

✅ What's Covered

• Mechanical/Electrical Failure: Coverage for defects and component failures after the original warranty period.
• Power Surge Protection: Protection against damage caused by electrical surges included.

📋 Coverage Details

• Duration: 1 year of coverage starting after the manufacturer warranty expires.
• Number of Claims: Unlimited claims within the coverage period.
• Claim Limit: Subject to terms of the protection plan.

🔧 Service & Repairs

• Service Type: Repair and replacement services included.
• Repair Method: Remote support and depot repair options.
• Replacement Type: Replacement with new or refurbished units as needed.
• Turnaround Time: Fast repair and replacement turnaround, including 4-hour managed spares option.
• Parts Quality: Use of certified, OEM-quality components.

📞 Claims Process

• How to File: Submit claims via AudioCodes iSupport service desk.
• Support Hours: 24/7 hotline support for urgent issues.
• Documentation Required: Proof of purchase, device information.
• Claim Approval: Rapid review and approval process.
• No Hassle Promise: Streamlined claims with dedicated technical support.

📱 Eligible Products

• Product Categories: General Electronics including AudioCodes voice products.
• Product Condition: New and covered devices under original warranty.
• Purchase Requirements: Must be purchased alongside or within service eligibility timeline.
• Excluded Products: Products with pre-existing damage or commercial misuse.

❌ What's Not Covered

• Pre-existing damage or defects prior to coverage start.
• Cosmetic damage that does not affect function.
• Intentional damage or misuse.
• Commercial or business use not covered.
• Software issues, viruses, or data loss.
• Accessories not included in the original purchase.
• Loss or theft not covered under this plan.

🎁 Additional Benefits

• Tech Support: 24/7 access to expert AudioCodes technical support.
• No Lemon Guarantee: Not applicable.
• Transferable: Coverage is not transferable.
• Multi-Device Discount: Not applicable.
• Cancel Anytime: Not specified.

📦 How to Purchase

• Purchase concurrent with eligible AudioCodes product or within eligible timeframe.
• Provide product details and proof of purchase upon enrollment.
• Receive confirmation and documentation of coverage.
• Register product with AudioCodes if required for service.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty and support services.