AudioCodes ACTS24X7-MVE_S31/YR warranty/support extension 1 license(s) 1 year(s)
Comprehensive support and warranty protection for your AudioCodes products.
The AudioCodes ACTS24X7-MVE_S31/YR warranty/support extension provides 1 year of reliable warranty and support coverage for eligible AudioCodes networking and service products. This plan ensures financial protection against hardware issues and access to expert technical assistance for uninterrupted operation.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty period
- Power Surge Protection: Damage from electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting from purchase date
- Number of Claims: Unlimited claims during the coverage period
- Claim Limit: Subject to terms and conditions of the plan
🔧 Service & Repairs
- Service Type: Repair and replacement options available
- Repair Method: Mail-in and depot service supported
- Replacement Type: Use of new or certified refurbished components
- Turnaround Time: Expedited service with options including 4-hour Managed Spares
- Parts Quality: OEM or certified components only
📞 Claims Process
- How to File: Online support portal and 24/7 hotline available
- Support Hours: 24x7 urgent support plus business hours for standard cases
- Documentation Required: Proof of purchase and device information
- Claim Approval: Fast processing with status updates via iSupport portal
- No Hassle Promise: Streamlined claim handling for customer convenience
📱 Eligible Products
- Product Categories: Networking hardware and related general electronics
- Product Condition: New and eligible refurbished devices
- Purchase Requirements: Must be purchased within terms specified by AudioCodes
- Excluded Products: Commercial use products outside warranty scope
❌ What's Not Covered
- Pre-existing damage or defects prior to warranty start
- Intentional damage or misuse
- Cosmetic damage not affecting function
- Software issues, viruses, and data loss
- Accessories not included in original purchase
- Loss or theft (unless covered by separate plan)
🎁 Additional Benefits
- Tech Support: 24/7 access to expert technical support
- Managed Spares: Optional advance hardware replacement services available
📦 How to Purchase
- Purchase with product or within AudioCodes specified period
- Provide product details and purchase receipt upon registration
- Receive confirmation of coverage and support documentation
- Register product via AudioCodes online portal if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
